Re: Wadda Ya Do

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

Bob La Londe wrote:
> History:
> A couple years ago:
> The home owner decides to cancel service by not paying their bill.
> Multiple notices including notice that they have to send a written
> notice if they want to discontinue service. They are cancelled for
> nonpayment. They customer owns the actual system.
>
> A couple months ago:
> A renter calls wanting to know if I can setup or disable the alarm for
> them. I believe they were getting trouble displays at the keypad. I
> explained that they will either have to pay for a service call or they
> will need to go on service with us. They decided to do nothing.
>
> This morning:
> The renter calls to make sure my number is a working number so they can
> forward it to the property owner (the non paying previous occupant) in
> order to arrange service.
>
> A few minutes ago:
> I get a call from somebody claiming to be a sheriff's deputy wanting me
> to tell them over the phone how to disable the alarm at that location
> because the sirens are going and the keypads are dead. Probably is a
> sheriff's deputy, but I have a policy of not telling random callers how
> to disable alarm systems.
>
> I feel for them, but I have a firm policy, of never performing service
> for somebody with a past due balance, and never working for free. It is
> not "my alarm" system. I have no obligation, and I have work to do for
> paying customers. I could do perform service for the current occupant,
> but they are unwilling to pay for service.
>
> All parties have had plenty of time to take whatever measures they need
> to. I'm going to work.

Refer them to Brinks...they will take care of them alright.

Jim Rojas
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