Re: Wadda Ya Do

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

Bob La Londe wrote:
> "Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
> news:jzTfo.54441$EF1.27939@xxxxxxxxxxxxxxx
>> Bob La Londe wrote:
>>> History:
>>> A couple years ago:
>>> The home owner decides to cancel service by not paying their bill.
>>> Multiple notices including notice that they have to send a written
>>> notice if they want to discontinue service. They are cancelled for
>>> nonpayment. They customer owns the actual system.
>>>
>>> A couple months ago:
>>> A renter calls wanting to know if I can setup or disable the alarm for
>>> them. I believe they were getting trouble displays at the keypad. I
>>> explained that they will either have to pay for a service call or they
>>> will need to go on service with us. They decided to do nothing.
>>>
>>> This morning:
>>> The renter calls to make sure my number is a working number so they can
>>> forward it to the property owner (the non paying previous occupant) in
>>> order to arrange service.
>>>
>>> A few minutes ago:
>>> I get a call from somebody claiming to be a sheriff's deputy wanting me
>>> to tell them over the phone how to disable the alarm at that location
>>> because the sirens are going and the keypads are dead. Probably is a
>>> sheriff's deputy, but I have a policy of not telling random callers how
>>> to disable alarm systems.
>>>
>>> I feel for them, but I have a firm policy, of never performing service
>>> for somebody with a past due balance, and never working for free. It is
>>> not "my alarm" system. I have no obligation, and I have work to do for
>>> paying customers. I could do perform service for the current occupant,
>>> but they are unwilling to pay for service.
>>>
>>> All parties have had plenty of time to take whatever measures they need
>>> to. I'm going to work.
>>
>> Refer them to Brinks...they will take care of them alright.
>
> Kills me. The "cop" calling from his cell phone was pissed at me for
> refusing to come help. Didn't seem to understand that there were
> painfully obvious reasons why I wouldn't just tell him how to disable an
> alarm system over the phone.

Next time tell the officer that it is the same when the police don't
respond to alarms without a permit on file.

Jim Rojas
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