Re: Typical Misdirection

["Bob La Londe" <nospam@xxxxxxxxx>]

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:i02k5h$p57$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> "Paul Ekins" <ME@xxxxxxxxxx> wrote in message
> news:EHXUn.18567$Oi1.7919@xxxxxxxxxxxxxxxx
>>
>> "Bob La Londe" <none@xxxxxxx> wrote in message
>> news:ObxUn.41717$7d5.38242@xxxxxxxxxxxxxxx
>>> On a site with a Napco P1632 the customer complained of being constantly
>>> disconnected.  The CS history all looks normal.  The only abnormal was
>>> the panel reporting a restore when the phone service tech reconnected
>>> the phone line to the house.  The panel reported a phone line
>>> restoral...  of course the phone tech happened to have his butt set
>>> hooked up and claimed that was a guaranteed demonstration that the panel
>>> was causing the problem.
>>>
>>> I don't see anything wrong.  Is it possible that the panel is seizing
>>> the line and then releasing it without calling out for no reason?  Just
>>> want to be sure.   I suppose if it had been mis-programmed it could do
>>> that, but not continuously every day, and not as a recent symptom.
>>>
>>> Its in an outer suburb area that I think is running over a small carrier
>>> system.  I suppose the phone company might not be providing full voltage
>>> at all times, but then the panel should report when the voltage comes
>>> up. Not seize the line and then drop it without reporting.  Seems weird
>>> to me.
>>>
>>> Sounds like a telco problem and they are just trying to blame the
>>> alarmco, but if anybody can think of a possible cause I would sure like
>>> to check it out.
>>>
>>> Of course the phone company guy told the customer he is an expert on
>>> alarm systems.
>>>
>>>
>>> --
>>> The Security Consultant
>>> P.O. Box 5720
>>> Yuma, Az 85366
>>>
>>> (928) 782-9765 ofc
>>> (928) 782-7873 fax
>>>
>>> Licensed Communications Contractor
>>> Residential & Commercial since 1994
>>> ROC103044 & ROC103047
>>>
>>>
>> Just a quick thought, The panel isn't programmed to pick up for
>> downloading by any chance. That might be the problem?
>
> I have had a phone tech deliberately double tap a panel for answering
> machine over ride and claim that was a proof of the problem before.  It's
> a good thought, but in this case the customer is claiming the line is just
> going dead or cutting off several times a day while they are in a
> conversation.

Personally I think the phone company has a small carrier system feeding that
area and that they have a heat sensitive repeater out there.  That is one of
the problems with the way big phone companies divide labor and provide
limited training anymore.  There are very few technicians who can see the
big picture.  I worked for a small phone company way back when, and I got
OJT training in carrier systems, central office switching, underground,
premise service, aerial work and anything else that needed to be done.  I
was pretty unhappy at the time that I never got any of the formal training I
was promised, but in retrospect I learned a lot... I have forgotten a lot
too, but some of that knowledge still comes in handy.