Re: Typical Misdirection

["Paul Ekins" <ME@xxxxxxxxxx>]

"Bob La Londe" <none@xxxxxxx> wrote in message
news:ObxUn.41717$7d5.38242@xxxxxxxxxxxxxxx
> On a site with a Napco P1632 the customer complained of being constantly
> disconnected.  The CS history all looks normal.  The only abnormal was the
> panel reporting a restore when the phone service tech reconnected the
> phone line to the house.  The panel reported a phone line restoral...  of
> course the phone tech happened to have his butt set hooked up and claimed
> that was a guaranteed demonstration that the panel was causing the
> problem.
>
> I don't see anything wrong.  Is it possible that the panel is seizing the
> line and then releasing it without calling out for no reason?  Just want
> to be sure.   I suppose if it had been mis-programmed it could do that,
> but not continuously every day, and not as a recent symptom.
>
> Its in an outer suburb area that I think is running over a small carrier
> system.  I suppose the phone company might not be providing full voltage
> at all times, but then the panel should report when the voltage comes up.
> Not seize the line and then drop it without reporting.  Seems weird to me.
>
> Sounds like a telco problem and they are just trying to blame the alarmco,
> but if anybody can think of a possible cause I would sure like to check it
> out.
>
> Of course the phone company guy told the customer he is an expert on alarm
> systems.
>
>
> --
> The Security Consultant
> P.O. Box 5720
> Yuma, Az 85366
>
> (928) 782-9765 ofc
> (928) 782-7873 fax
>
> Licensed Communications Contractor
> Residential & Commercial since 1994
> ROC103044 & ROC103047
>
>
Just a quick thought, The panel isn't programmed to pick up for downloading
by any chance. That might be the problem?


--
A fine is a tax for doing wrong. A tax is a fine for doing well.


Paul Ekins