Re: Typical Misdirection

["Bob La Londe" <nospam@xxxxxxxxx>]

"Paul Ekins" <ME@xxxxxxxxxx> wrote in message
news:EHXUn.18567$Oi1.7919@xxxxxxxxxxxxxxxx
>
> "Bob La Londe" <none@xxxxxxx> wrote in message
> news:ObxUn.41717$7d5.38242@xxxxxxxxxxxxxxx
>> On a site with a Napco P1632 the customer complained of being constantly
>> disconnected.  The CS history all looks normal.  The only abnormal was
>> the panel reporting a restore when the phone service tech reconnected the
>> phone line to the house.  The panel reported a phone line restoral...  of
>> course the phone tech happened to have his butt set hooked up and claimed
>> that was a guaranteed demonstration that the panel was causing the
>> problem.
>>
>> I don't see anything wrong.  Is it possible that the panel is seizing the
>> line and then releasing it without calling out for no reason?  Just want
>> to be sure.   I suppose if it had been mis-programmed it could do that,
>> but not continuously every day, and not as a recent symptom.
>>
>> Its in an outer suburb area that I think is running over a small carrier
>> system.  I suppose the phone company might not be providing full voltage
>> at all times, but then the panel should report when the voltage comes up.
>> Not seize the line and then drop it without reporting.  Seems weird to
>> me.
>>
>> Sounds like a telco problem and they are just trying to blame the
>> alarmco, but if anybody can think of a possible cause I would sure like
>> to check it out.
>>
>> Of course the phone company guy told the customer he is an expert on
>> alarm systems.
>>
>>
>> --
>> The Security Consultant
>> P.O. Box 5720
>> Yuma, Az 85366
>>
>> (928) 782-9765 ofc
>> (928) 782-7873 fax
>>
>> Licensed Communications Contractor
>> Residential & Commercial since 1994
>> ROC103044 & ROC103047
>>
>>
> Just a quick thought, The panel isn't programmed to pick up for
> downloading by any chance. That might be the problem?

I have had a phone tech deliberately double tap a panel for answering
machine over ride and claim that was a proof of the problem before.  It's a
good thought, but in this case the customer is claiming the line is just
going dead or cutting off several times a day while they are in a
conversation.