Re: Another dumb ass tech

[tourman <robercampbell@xxxxxxxxx>]

On Jan 1, 4:28=A0am, mleuck <m.le...@xxxxxxxxx> wrote:
> On Dec 31 2009, 10:53=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Dec 31, 4:54=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>
> > > On Dec 30, 10:33=A0pm, "alarman" <nos...@xxxxxxxx> wrote:
>
> > > > Russell Brill wrote:
> > > > > Nick,
>
> > > > > I used to complain about all the garbage work that I would encoun=
ter,
> > > > > not anymore... I HOPE THESE BIG CHEAP companies keep hiring these
> > > > > substandard techs, it's GREAT for my business :-))
>
> > > > > Regards,
> > > > > Russ
>
> > > > Really?
> > > > My take is that as long as you experienced guys keep bailing them o=
ut, the
> > > > ADT's of this world will continue to thrive. You can not outmarket =
them.
>
> > > > --
> > > > js
>
> > > > Si Vis Pacem, Para Bellum
>
> > > I honestly don't know where I would be without the help of ADT. They
> > > advertise to the masses and manage to get people who would have never
> > > even thought of security to buy their systems, people I don't have th=
e
> > > time and resources to reach out to. Then 3 years later I swoop in,
> > > offer monitoring at half the price, you know the story. The only
> > > downside is it sometimes takes more time to bring their existing ADT
> > > system up to spec than it would have taken to install a new system.
>
> > RHC: So true! I simply do not understand a company that puts out the
> > millions of dollars of advertising that they do each year, then
> > tolerates losing a significant number of their accounts through poor
> > monitoring, mediocre service and installations, and lengthy wait
> > times. Like some other big companies, they too have the internal
> > resources to be a real market leader, but fail to do so because of an
> > inability to control and manage their large bureaucracy. All my
> > takeover customers tell me the same thing - they left because of
> > ridiculous pricing and / or bad or non existent service !!!!! Managers
> > who see these attrition rates as just the price of doing business, and
> > not as a failure to perform, should be fired !!
>
> What is ADT's attrition rate Robert?

RHC: You know darn well that is a highly kept secret for PR reasons.
However, I do know the attrition rate of another large company and
ADT's is equal or worse. So my guess would be somewhere between 7% to
20%. The exact number doesn't matter so much as the fact that they
either don't care, or simply accept it as an unavoidable fact of life
for a large corporation. People accuse me of "hating" ADT which is not
true. I am an ADT third party dealer myself (by default when stations
got bought out, and I still have a few accounts on their station). My
dealings with their internal staff have always been of the highest
order in politeness and efficiency. However, as a company, they do so
much wrong down at the consumer end (where the rubber meets the road)
that I have to wonder who's minding the ship !!

Unknown to me, I once had an ADT employee as a customer until I failed
to bill him properly. When I finally caught up to the situation (no
test signals), he had jumped ship and gone to his own company (for $6
a month). He said that he thought that because I failed to bill him,
that I had gone out of business like a lot of small businesses. I told
him to stop believing ADT's internal propaganda, but by this time it
was too late. His system was a mess and I did spend a lot to time
fixing it up over the years, so perhaps by now, he's had a taste of
ADT's service...:)))