Re: Another dumb ass tech

[mleuck <m.leuck@xxxxxxxxx>]

On Dec 31 2009, 10:53=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Dec 31, 4:54=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>
>
>
> > On Dec 30, 10:33=A0pm, "alarman" <nos...@xxxxxxxx> wrote:
>
> > > Russell Brill wrote:
> > > > Nick,
>
> > > > I used to complain about all the garbage work that I would encounte=
r,
> > > > not anymore... I HOPE THESE BIG CHEAP companies keep hiring these
> > > > substandard techs, it's GREAT for my business :-))
>
> > > > Regards,
> > > > Russ
>
> > > Really?
> > > My take is that as long as you experienced guys keep bailing them out=
, the
> > > ADT's of this world will continue to thrive. You can not outmarket th=
em.
>
> > > --
> > > js
>
> > > Si Vis Pacem, Para Bellum
>
> > I honestly don't know where I would be without the help of ADT. They
> > advertise to the masses and manage to get people who would have never
> > even thought of security to buy their systems, people I don't have the
> > time and resources to reach out to. Then 3 years later I swoop in,
> > offer monitoring at half the price, you know the story. The only
> > downside is it sometimes takes more time to bring their existing ADT
> > system up to spec than it would have taken to install a new system.
>
> RHC: So true! I simply do not understand a company that puts out the
> millions of dollars of advertising that they do each year, then
> tolerates losing a significant number of their accounts through poor
> monitoring, mediocre service and installations, and lengthy wait
> times. Like some other big companies, they too have the internal
> resources to be a real market leader, but fail to do so because of an
> inability to control and manage their large bureaucracy. All my
> takeover customers tell me the same thing - they left because of
> ridiculous pricing and / or bad or non existent service !!!!! Managers
> who see these attrition rates as just the price of doing business, and
> not as a failure to perform, should be fired !!

What is ADT's attrition rate Robert?