Re: Downloading Panels Via VoIP

[tourman <robercampbell@xxxxxxxxx>]

On Apr 16, 2:04=A0pm, Jim <alarmi...@xxxxxxx> wrote:
> On Apr 16, 12:32 pm, Jim Rojas <jro...@xxxxxxxxxxxx> wrote:
>
>
>
> > Ok...since many of you are having these issues, I think I will start
> > this thread sharing what I have found out using trial and error.
>
> > Vonage: You can download most panels through Vonage. You just have to
> > have the customer max out the bandwidth, shut off voice mail if you nee=
d
> > a high ring count, and remove any dual ring & message forwarding.
> > Shutdown all computers until you are done. Once the download is
> > completed, the customer can put all settings as they were. Contact ID
> > seems to work fine. SIA, or any format that has long strings should be
> > avoided.
>
> > MagicJack: Napco panels seems to download fine with no issues.
> > Everything else is a shot in the dark. It all depends on bandwidth. Mak=
e
> > sure no other computers are using any bandwidth.
>
> > Cable VoIP: Should not be an issue other than having to reverse or
> > bypass the line seizure altogether. Echo problems can occur.
>
> > FiOS VoIP: The cleanest connection of all. Might have echo issues due t=
o
> > long distance data compression.
>
> > Unfiltered DSL: Have customer unplug DSL modem. Wait 5-10 minutes, then
> > try to download the panel.
>
> > Other Notes: Make sure you turn your modem speaker on low or medium so
> > you get an idea what's going on at all times.
>
> > If you are getting heavy echos on the line, just turn on your
> > speakerphone like you would on Napco panels. This seems to work on DSC
> > panels well.
>
> > Jim Rojas
>
> I wont hook to Vonage. My reasoning is (and now with your experience
> above to support it) If you can have problems downloading there's
> every reason to suspect that there is a possibility that it wont
> communicate during an alarm condition. That is, unless we can get the
> intruder to max out the bandwidth, shut off voice mail and remove any
> dual ring & message forwarding and shutdown all computers before he
> breaks in.

RHC: I agree completely !!!! I go one step further and refuse to hook
up an alarm panel to ANY version of VoIP except the cable service
offering (which is kind of like an internal VoIP service that doesn't
go out over the internet). If they don't have a telco line or cable
phone, and don't want to use a cellular backup device, they can damn
well go somewhere else for their service. There are lots of money
hungry companies around that care more about their money than their
security......

It's interesting to note the monitoring station I use feels the same
way; they've had far too many troubles with VoIP connected alarms (no
signals, intermittent signals, dispatches to the wrong account etc as
information gets garbled on the internet). The ONLY IP module they
will allow on the station runs about $1000...the cheapies $100 to
$300...no go !