Re: Downloading Panels Via VoIP

["Bob La Londe" <nospam@xxxxxxxxx>]

"Jim" <alarminex@xxxxxxx> wrote in message
news:03b0ce98-0188-4d49-aad4-018c196f724d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On Apr 16, 12:32?pm, Jim Rojas <jro...@xxxxxxxxxxxx> wrote:
> Ok...since many of you are having these issues, I think I will start
> this thread sharing what I have found out using trial and error.
>
> Vonage: You can download most panels through Vonage. You just have to
> have the customer max out the bandwidth, shut off voice mail if you need
> a high ring count, and remove any dual ring & message forwarding.
> Shutdown all computers until you are done. Once the download is
> completed, the customer can put all settings as they were. Contact ID
> seems to work fine. SIA, or any format that has long strings should be
> avoided.
>
> MagicJack: Napco panels seems to download fine with no issues.
> Everything else is a shot in the dark. It all depends on bandwidth. Make
> sure no other computers are using any bandwidth.
>
> Cable VoIP: Should not be an issue other than having to reverse or
> bypass the line seizure altogether. Echo problems can occur.
>
> FiOS VoIP: The cleanest connection of all. Might have echo issues due to
> long distance data compression.
>
> Unfiltered DSL: Have customer unplug DSL modem. Wait 5-10 minutes, then
> try to download the panel.
>
> Other Notes: Make sure you turn your modem speaker on low or medium so
> you get an idea what's going on at all times.
>
> If you are getting heavy echos on the line, just turn on your
> speakerphone like you would on Napco panels. This seems to work on DSC
> panels well.
>
> Jim Rojas

I wont hook to Vonage. My reasoning is (and now with your experience
above to support it) If you can have problems downloading there's
every reason to suspect that there is a possibility that it wont
communicate during an alarm condition. That is, unless we can get the
intruder to max out the bandwidth, shut off voice mail and remove any
dual ring & message forwarding and shutdown all computers before he
breaks in.

... and there are IP reporting devices that will work better for reporting.
Unfortunately they do not allow for downloading.  I guess the thing to do is
figure out how to use both.  I don't really worry about it.  I just delete
the IP device serial number form the CS server if they cancel service.