Downloading Panels Via VoIP

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

Ok...since many of you are having these issues, I think I will start
this thread sharing what I have found out using trial and error.

Vonage: You can download most panels through Vonage. You just have to
have the customer max out the bandwidth, shut off voice mail if you need
a high ring count, and remove any dual ring & message forwarding.
Shutdown all computers until you are done. Once the download is
completed, the customer can put all settings as they were. Contact ID
seems to work fine. SIA, or any format that has long strings should be
avoided.

MagicJack: Napco panels seems to download fine with no issues.
Everything else is a shot in the dark. It all depends on bandwidth. Make
sure no other computers are using any bandwidth.

Cable VoIP: Should not be an issue other than having to reverse or
bypass the line seizure altogether. Echo problems can occur.

FiOS VoIP: The cleanest connection of all. Might have echo issues due to
long distance data compression.

Unfiltered DSL: Have customer unplug DSL modem. Wait 5-10 minutes, then
try to download the panel.

Other Notes: Make sure you turn your modem speaker on low or medium so
you get an idea what's going on at all times.

If you are getting heavy echos on the line, just turn on your
speakerphone like you would on Napco panels. This seems to work on DSC
panels well.

Jim Rojas