Re: Telco / Cable company alarm jack connection problems

[mleuck <m.leuck@xxxxxxxxx>]

On Oct 4, 10:44=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> On Oct 4, 11:17=A0am, mleuck <m.le...@xxxxxxxxx> wrote:
>
>
>
> > On Oct 4, 9:15=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > A significant number of my trouble calls are from clients who's panel=
s
> > > are beeping because either the telephone company or the cable company
> > > went in and during either an installation or conversion, messed up th=
e
> > > alarm system line connections. I'd like to know what other companies
> > > are doing to resolve this, or how you handle calls like this.
>
> > > The obvious way is to simply charge the client for a service call;
> > > however, that seems somewhat unfair since it was caused by an outside
> > > incompetent source. But when the client goes back and complains to th=
e
> > > phone or cable company, it might catch their attention. I'd really
> > > like to get to the source of the problem and stop it (hell....five
> > > minutes training on proper alarm jack wiring would solve it....)
>
> > > I've also tried billing the phone company in the past, but that's an
> > > impossibility, since they don't even acknowledge the bill. I doubt th=
e
> > > cable company would respond any differently.This might seem like an
> > > obvious question, but I would like suggestions on how to approach thi=
s
> > > large and growing problem.
>
> > > Any SERIOUS suggestions ?
>
> > I wish there was one, I've been dealing with that stuff for 20 years
> > and you will never get it resolved. Sometimes they do it without
> > realizing it and sometimes they do it intentionally and as you know
> > you have no recourse but to do a service call.
>
> > And yea you can spend 5 minutes training them however phone people
> > don't hang around long at the job so you'll be spending ALL of your
> > time training the next guy...then the next....
>
> RHC: Absolutely right !! Most of the time they are gone long before
> the client notices there is a problem. I could send a newsletter out,
> but I seriously doubt it would make much difference. All my contact
> numbers are on the panel in clear site, so really there is no excuse.
> It's when I see the alarm connection =A0cut and just hanging there, that
> I have to think this is deliberate sabotage sometimes as you say....
>
> You know, I worked in big business for many years, and one thing I
> learned was that a complaint is like a ball of smelly turd. If you
> send it to the top, it rolls downhill and makes a big splash along the
> way, and often gets results. However, if you push the turdball uphill
> from the bottom, it "erodes" along the way, and ends up at the top
> smelling like roses, and achieves nothing. I think I'm going to go
> right to the top of each of these organizations and raise the issue in
> a very factual way to see if something can't be done. I bitch a lot
> about problems so I guess I better back it up with action.
>
> I'm still open to suggestions, and I'll let you know how it goes.
> However, based on my experience, don't anyone hold their
> breathe......:))

I will not be surprised if you posted something like this again in 10
years, it's a problem that will never go away