Re: Telco / Cable company alarm jack connection problems

[mleuck <m.leuck@xxxxxxxxx>]

On Oct 4, 9:15=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> A significant number of my trouble calls are from clients who's panels
> are beeping because either the telephone company or the cable company
> went in and during either an installation or conversion, messed up the
> alarm system line connections. I'd like to know what other companies
> are doing to resolve this, or how you handle calls like this.
>
> The obvious way is to simply charge the client for a service call;
> however, that seems somewhat unfair since it was caused by an outside
> incompetent source. But when the client goes back and complains to the
> phone or cable company, it might catch their attention. I'd really
> like to get to the source of the problem and stop it (hell....five
> minutes training on proper alarm jack wiring would solve it....)
>
> I've also tried billing the phone company in the past, but that's an
> impossibility, since they don't even acknowledge the bill. I doubt the
> cable company would respond any differently.This might seem like an
> obvious question, but I would like suggestions on how to approach this
> large and growing problem.
>
> Any SERIOUS suggestions ?

I wish there was one, I've been dealing with that stuff for 20 years
and you will never get it resolved. Sometimes they do it without
realizing it and sometimes they do it intentionally and as you know
you have no recourse but to do a service call.

And yea you can spend 5 minutes training them however phone people
don't hang around long at the job so you'll be spending ALL of your
time training the next guy...then the next....