Re: Paradox Product Line Problems

[tourman <robercampbell@xxxxxxxxx>]

On Aug 2, 5:31=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
> On Aug 2, 2:09=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Aug 2, 1:49=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
> > > On Aug 2, 11:34=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > > I just want to raise an issue that will come up if you use the Para=
dox
> > > > line of products. Bottom line, they are changing panel lines and
> > > > keypads so often now that they have failed to keep enough stock of =
the
> > > > older equipment to allow us to provide a decent level of service on
> > > > older equipment.
>
> > > > For example, there are no 748 Express panels available for order.
> > > > There are no Spectra 1738 high end LCD 1641 keypads available anywh=
ere
> > > > should one die (I have over 400 of these in service). There are no
> > > > Digiplex 848 keypads available, nor is the 738 Express panel availa=
ble
> > > > any longer (I have 600 of these in service). If certain components
> > > > fail, it necessitates changing out the entire system rather than
> > > > replacing a single component.
>
> > > > I believe that a company has a responsibility to its customers (us =
the
> > > > dealers) to maintain an inventory of older stock equipment to allow=
 us
> > > > to maintain services for our clients for a reasonable period of tim=
e
> > > > (reasonable obviously being the salient point.....). Think how this
> > > > would affect things if automobile dealers did the same sort of
> > > > thing.....:(((
>
> > > > I have written the President of Paradox Systems formally with my
> > > > concerns. I will keep the group posted on any responses I get. The
> > > > world's a different place now with the internet; I hope they realiz=
e
> > > > that they can't just ignore problems which can affect their bottom
> > > > line....
>
> > > > DSC have done the same over the years but not to the same extent. T=
hey
> > > > have tried to evolve their panels such that keypads have some
> > > > compatibility with newer boards, but clearly Paradox have not...
>
> > > Maybe if they quit suing everybody they'd have time to make
> > > product.....
>
> > RHC: Dunno about sueing...that's news to me; however, their Business
> > Development people don't seem to be doing their jobs. Seems no one
> > talks to their customers (the alarm dealers) to find out what we want.
> > They've come up recently with a" Stay D" funtionality that is totally
> > ignored by installers in North America. It's designed such that zones
> > are armed 24 hrs unless deactivated...seems to be something to do with
> > a perceived need for alarms to work against "home invasion"....????
>
> > Unless they start stocking replacement parts for at least a couple of
> > years past the end of production of a product, I'm going to move over
> > to DSC (and I've told them that). They have superb products but that
> > doesn't do me a bit of good if I can't warranty them for a reasonable
> > period of time.....- Hide quoted text -
>
> > - Show quoted text -
>
> There are various federal and state laws which require a manufactuer
> to supply product suport for seven years after items are discontinued.
> May want to do some research then file complaints if they are violating

RHC: Good point ! I will look and see if the equivalent law exists in
Canada. Then perhaps it doesn't matter, since they sell in the USA and
would have to adhere to US laws if they wish to sell there.

Funny you mention the 7 year period. When they first started, they
were giving us an unconditional warranty for 7 years on their
products. Then all of a sudden, it changed to two years (too rich for
their blood I guess.....)