Re: Paradox Product Line Problems

[nick markowitz <nmarkowitz@xxxxxxxxx>]

On Aug 2, 2:09=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Aug 2, 1:49=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
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> > On Aug 2, 11:34=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
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> > > I just want to raise an issue that will come up if you use the Parado=
x
> > > line of products. Bottom line, they are changing panel lines and
> > > keypads so often now that they have failed to keep enough stock of th=
e
> > > older equipment to allow us to provide a decent level of service on
> > > older equipment.
>
> > > For example, there are no 748 Express panels available for order.
> > > There are no Spectra 1738 high end LCD 1641 keypads available anywher=
e
> > > should one die (I have over 400 of these in service). There are no
> > > Digiplex 848 keypads available, nor is the 738 Express panel availabl=
e
> > > any longer (I have 600 of these in service). If certain components
> > > fail, it necessitates changing out the entire system rather than
> > > replacing a single component.
>
> > > I believe that a company has a responsibility to its customers (us th=
e
> > > dealers) to maintain an inventory of older stock equipment to allow u=
s
> > > to maintain services for our clients for a reasonable period of time
> > > (reasonable obviously being the salient point.....). Think how this
> > > would affect things if automobile dealers did the same sort of
> > > thing.....:(((
>
> > > I have written the President of Paradox Systems formally with my
> > > concerns. I will keep the group posted on any responses I get. The
> > > world's a different place now with the internet; I hope they realize
> > > that they can't just ignore problems which can affect their bottom
> > > line....
>
> > > DSC have done the same over the years but not to the same extent. The=
y
> > > have tried to evolve their panels such that keypads have some
> > > compatibility with newer boards, but clearly Paradox have not...
>
> > Maybe if they quit suing everybody they'd have time to make
> > product.....
>
> RHC: Dunno about sueing...that's news to me; however, their Business
> Development people don't seem to be doing their jobs. Seems no one
> talks to their customers (the alarm dealers) to find out what we want.
> They've come up recently with a" Stay D" funtionality that is totally
> ignored by installers in North America. It's designed such that zones
> are armed 24 hrs unless deactivated...seems to be something to do with
> a perceived need for alarms to work against "home invasion"....????
>
> Unless they start stocking replacement parts for at least a couple of
> years past the end of production of a product, I'm going to move over
> to DSC (and I've told them that). They have superb products but that
> doesn't do me a bit of good if I can't warranty them for a reasonable
> period of time.....- Hide quoted text -
>
> - Show quoted text -

There are various federal and state laws which require a manufactuer
to supply product suport for seven years after items are discontinued.
May want to do some research then file complaints if they are violating