Re: Paradox Product Line Problems

[mleuck <m.leuck@xxxxxxxxx>]

On Aug 2, 11:34=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> I just want to raise an issue that will come up if you use the Paradox
> line of products. Bottom line, they are changing panel lines and
> keypads so often now that they have failed to keep enough stock of the
> older equipment to allow us to provide a decent level of service on
> older equipment.
>
> For example, there are no 748 Express panels available for order.
> There are no Spectra 1738 high end LCD 1641 keypads available anywhere
> should one die (I have over 400 of these in service). There are no
> Digiplex 848 keypads available, nor is the 738 Express panel available
> any longer (I have 600 of these in service). If certain components
> fail, it necessitates changing out the entire system rather than
> replacing a single component.
>
> I believe that a company has a responsibility to its customers (us the
> dealers) to maintain an inventory of older stock equipment to allow us
> to maintain services for our clients for a reasonable period of time
> (reasonable obviously being the salient point.....). Think how this
> would affect things if automobile dealers did the same sort of
> thing.....:(((
>
> I have written the President of Paradox Systems formally with my
> concerns. I will keep the group posted on any responses I get. The
> world's a different place now with the internet; I hope they realize
> that they can't just ignore problems which can affect their bottom
> line....
>
> DSC have done the same over the years but not to the same extent. They
> have tried to evolve their panels such that keypads have some
> compatibility with newer boards, but clearly Paradox have not...

Maybe if they quit suing everybody they'd have time to make
product.....