Re: Paradox Product Line Problems

[tourman <robercampbell@xxxxxxxxx>]

On Aug 2, 1:49=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
> On Aug 2, 11:34=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > I just want to raise an issue that will come up if you use the Paradox
> > line of products. Bottom line, they are changing panel lines and
> > keypads so often now that they have failed to keep enough stock of the
> > older equipment to allow us to provide a decent level of service on
> > older equipment.
>
> > For example, there are no 748 Express panels available for order.
> > There are no Spectra 1738 high end LCD 1641 keypads available anywhere
> > should one die (I have over 400 of these in service). There are no
> > Digiplex 848 keypads available, nor is the 738 Express panel available
> > any longer (I have 600 of these in service). If certain components
> > fail, it necessitates changing out the entire system rather than
> > replacing a single component.
>
> > I believe that a company has a responsibility to its customers (us the
> > dealers) to maintain an inventory of older stock equipment to allow us
> > to maintain services for our clients for a reasonable period of time
> > (reasonable obviously being the salient point.....). Think how this
> > would affect things if automobile dealers did the same sort of
> > thing.....:(((
>
> > I have written the President of Paradox Systems formally with my
> > concerns. I will keep the group posted on any responses I get. The
> > world's a different place now with the internet; I hope they realize
> > that they can't just ignore problems which can affect their bottom
> > line....
>
> > DSC have done the same over the years but not to the same extent. They
> > have tried to evolve their panels such that keypads have some
> > compatibility with newer boards, but clearly Paradox have not...
>
> Maybe if they quit suing everybody they'd have time to make
> product.....

RHC: Dunno about sueing...that's news to me; however, their Business
Development people don't seem to be doing their jobs. Seems no one
talks to their customers (the alarm dealers) to find out what we want.
They've come up recently with a" Stay D" funtionality that is totally
ignored by installers in North America. It's designed such that zones
are armed 24 hrs unless deactivated...seems to be something to do with
a perceived need for alarms to work against "home invasion"....????

Unless they start stocking replacement parts for at least a couple of
years past the end of production of a product, I'm going to move over
to DSC (and I've told them that). They have superb products but that
doesn't do me a bit of good if I can't warranty them for a reasonable
period of time.....