Re: Paradox Product Line Problems

[tourman <robercampbell@xxxxxxxxx>]

On Aug 2, 6:36=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
> On Aug 2, 1:09=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Aug 2, 1:49=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
> > > On Aug 2, 11:34=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > > I just want to raise an issue that will come up if you use the Para=
dox
> > > > line of products. Bottom line, they are changing panel lines and
> > > > keypads so often now that they have failed to keep enough stock of =
the
> > > > older equipment to allow us to provide a decent level of service on
> > > > older equipment.
>
> > > > For example, there are no 748 Express panels available for order.
> > > > There are no Spectra 1738 high end LCD 1641 keypads available anywh=
ere
> > > > should one die (I have over 400 of these in service). There are no
> > > > Digiplex 848 keypads available, nor is the 738 Express panel availa=
ble
> > > > any longer (I have 600 of these in service). If certain components
> > > > fail, it necessitates changing out the entire system rather than
> > > > replacing a single component.
>
> > > > I believe that a company has a responsibility to its customers (us =
the
> > > > dealers) to maintain an inventory of older stock equipment to allow=
 us
> > > > to maintain services for our clients for a reasonable period of tim=
e
> > > > (reasonable obviously being the salient point.....). Think how this
> > > > would affect things if automobile dealers did the same sort of
> > > > thing.....:(((
>
> > > > I have written the President of Paradox Systems formally with my
> > > > concerns. I will keep the group posted on any responses I get. The
> > > > world's a different place now with the internet; I hope they realiz=
e
> > > > that they can't just ignore problems which can affect their bottom
> > > > line....
>
> > > > DSC have done the same over the years but not to the same extent. T=
hey
> > > > have tried to evolve their panels such that keypads have some
> > > > compatibility with newer boards, but clearly Paradox have not...
>
> > > Maybe if they quit suing everybody they'd have time to make
> > > product.....
>
> > RHC: Dunno about sueing...that's news to me; however, their Business
> > Development people don't seem to be doing their jobs. Seems no one
> > talks to their customers (the alarm dealers) to find out what we want.
> > They've come up recently with a" Stay D" funtionality that is totally
> > ignored by installers in North America. It's designed such that zones
> > are armed 24 hrs unless deactivated...seems to be something to do with
> > a perceived need for alarms to work against "home invasion"....????
>
> > Unless they start stocking replacement parts for at least a couple of
> > years past the end of production of a product, I'm going to move over
> > to DSC (and I've told them that). They have superb products but that
> > doesn't do me a bit of good if I can't warranty them for a reasonable
> > period of time.....
>
> Look up the Paradox vs DSC lawsuit thrown out of court earlier this
> year, I personally hope they go bankrupt because they pretty much
> ruined any chance any company in the US will ever use them.

RHC: Well, I may be talking out of turn here, but I think they
probably see their worldwide market as being a much bigger potential
than trying to break into a saturated US one. They sell a huge amount
of product world wide versus the little they probably sell in the
USA.

I just have to wonder why I am the only one who has mentioned this
lack of support for older products.......it's gotta be affecting other
bigger dealers than I....