Re: question about burglar alarm dispute (San Francisco Bay Area)

["Roland Moore" <nospam@xxxxxxxxxx>]

Well I need to mention that first this was a take over (purchased account)
and two that we weren't able to program the panel ourselves. Apparently the
ones who could program it weren't too successful.

"Frank Olson" <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2PlEj.98103$pM4.45266@xxxxxxxxxxxx
> Just Looking wrote:
>
> >
> >> Wasn't it you that threw a strop when you claimed a CS
> >> stopped signals from one of your accounts?
> >
> > Not exactly. They called up the panel, removed the central station phone
> > number and the account number and that stopped the monitoring
altogether.
> > They didn't notify anyone and they continued to bill for the account.
The
> > "strop" came when that account had a break in.
>
> All of our accounts "test" daily.  We have a procedure in place for when
> we receive "fail to test" reports from the CS.  Apparently you don't
> either have such a procedure or receive fail to test reports (or both).
>   I'd suggest looking for another CS that will provide you with better
> service (in the latter instance).  If you *are* receiving fail to test
> reports, then I'd suggest it's time to amend your service procedures.
> This will avoid future embarrassment on your part.
>
> Now...  We just performed a test of a fire alarm system which happened
> to be monitored by another alarm company.  They failed to receive *any*
> signals.  No troubles, alarms or supervisories.  When I spoke with the
> operator I asked if they were receiving a daily or monthly test signal.
>   He said "yes, we are receiving a daily test signal".  I asked him
> specifically if those test signals were generated by the system or if
> someone at the station was manually entering them (some CS software will
> allow you to do this).  He sounded quite "miffed" when he responded:
> "These are signals generated by the communicator".  I called him back
> about ten minutes later to suggest he dispatch a technician to the site.
>   Apparently the phone lines had been disconnected and the panel hadn't
> been able to communicate since the second week of September, 2007 (I got
> that information from a copy of the Telus work order which was left on
> the site).  I would love to have been there the day the customer phoned
> the monitoring company to complain about being billed for a service they
> clearly hadn't been providing for over half a year.