Re: question about burglar alarm dispute (San Francisco Bay Area)

[G. Morgan <no_em@xxxxxxxxxx>]

Frank Olson wrote:

>Just Looking wrote:
>
>>
>>> Wasn't it you that threw a strop when you claimed a CS
>>> stopped signals from one of your accounts?
>>
>> Not exactly. They called up the panel, removed the central station phone
>> number and the account number and that stopped the monitoring altogether.
>> They didn't notify anyone and they continued to bill for the account. The
>> "strop" came when that account had a break in.
>
>All of our accounts "test" daily.  We have a procedure in place for when
>we receive "fail to test" reports from the CS.  Apparently you don't
>either have such a procedure or receive fail to test reports (or both).
>  I'd suggest looking for another CS that will provide you with better
>service (in the latter instance).  If you *are* receiving fail to test
>reports, then I'd suggest it's time to amend your service procedures.
>This will avoid future embarrassment on your part.
>
>Now...  We just performed a test of a fire alarm system which happened
>to be monitored by another alarm company.  They failed to receive *any*
>signals.  No troubles, alarms or supervisories.  When I spoke with the
>operator I asked if they were receiving a daily or monthly test signal.
>  He said "yes, we are receiving a daily test signal".  I asked him
>specifically if those test signals were generated by the system or if
>someone at the station was manually entering them (some CS software will
>allow you to do this).  He sounded quite "miffed" when he responded:
>"These are signals generated by the communicator".  I called him back
>about ten minutes later to suggest he dispatch a technician to the site.
>  Apparently the phone lines had been disconnected and the panel hadn't
>been able to communicate since the second week of September, 2007 (I got
>that information from a copy of the Telus work order which was left on
>the site).  I would love to have been there the day the customer phoned
>the monitoring company to complain about being billed for a service they
>clearly hadn't been providing for over half a year.


When you got there you should have known immediately the panel wasn't
communicating then.  Wasn't there a Line1 & Line2 trouble and a FTC trouble?
If so, why did you attempt to send signals?


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-G