Re: question about burglar alarm dispute (San Francisco Bay Area)

["Just Looking" <nospam@xxxxxxxxxx>]

> Putting the account on run away won't stop the panel making a toll >call
to the CS, and since it wasn't calling a toll free number its >possible or
even  likely that the caller ID was blocked as many >residence's block
caller ID,  so what's the alarm company to do?  >block all unidentified
incoming calls  from their receivers?

Central stations are in business to make money. They seldom turn down a
chance to bill more. The central stations I know of will begin to bill you
out the ass if your account goes into run away. They have developed a way to
identify an account that has caller ID blocked so they can be certain to
bill you. Therefore, once notified of a run away, you need to get a hold of
the offending account one way or another and stop the signal (and the bill)
from coming in. (Even if you have to dispatch a truck and disconnect it at
the protector. ) That whole process should take a few hours at most, not a
day.

>Wasn't it you that threw a strop when you claimed a CS
>stopped signals from one of your accounts?

Not exactly. They called up the panel, removed the central station phone
number and the account number and that stopped the monitoring altogether.
They didn't notify anyone and they continued to bill for the account. The
"strop" came when that account had a break in.

> Who knows what caused the problem, the customer may have >added something
to their phone service such as DSL, the alarm >panel may have simply
developed a fault or the CS may have done >something to cause the problem.

It doesn't matter whose fault it was or wasn't. The signal could have and
should have been stopped. The billing for service call could have been done
after the full facts were know.


"Doug" <not@xxxxxxxx> wrote in message
news:YtaEj.72254$497.66915@xxxxxxxxxxxxxxx
>
>
>
> "Roland Moore" <nospam@xxxxxxxxxx> wrote in message
> news:47e1244f$0$16657$4c368faf@xxxxxxxxxxxxxxxxx
> >I have a complaint. Who decided that was a good installation of an
outdoor
> > camera? This is a joke, right? Am I seeing things or is the drip loop
> > actually above the camera? And why on earth would one post that picture
to
> > a
> > web site for "Commercial Security Solutions" when that would be a very
> > poor
> > even for a residential installation? Is that really the best they have?
>
> > As for this guy's complaint about the toll charges?
> > Toss in the fact that they used a toll number instead of an 800 number
for
> > the central station phone number. Then setting a residential test timer
> > for
> > daytime testing?
> > And let's be honest here folks, most modern central stations would have
> > had
> > caller ID for that many signals and put the account on run away. The on
> > call
> > tech would have been getting a page about every 15 minutes to take care
of
> > the problem. This company doesn't deserve any benefit of the doubt in my
> > opinion. Pay this man NOW! These guys level of service for this account
> > was
> > way below substandard as I see it.
> >
> >
>
> You're seeing things, the drip loop is below the camera, its still not a
> great installation in my opinion since I would prefer either liquid tight
> flex or a mount that passes the cable through without there being any
> exposed cable.
>
> Putting the account on run away won't stop the panel making a toll call to
> the CS, and since it wasn't calling a toll free number its possible or
even
> likely that the caller ID was blocked as many residence's block caller ID,
> so what's the alarm company to do?  block all unidentified incoming calls
> from their receivers? Wasn't it you that threw a strop when you claimed a
CS
> stopped signals from one of your accounts?
>
> A timer test mid afternoon is probably not a good idea on a residential
> account, and on the face of it the alarm company should have flagged a no
> timer test if the customer contracted for a weekly timer test, but since
it
> eventually came in it may have just flagged it as late. I'd be
disappointed
> if it was one of my accounts and we didn't flag it but we really don't
know
> the circumstances.
>
> Who knows what caused the problem, the customer may have added something
to
> their phone service such as DSL, the alarm panel may have simply developed
a
> fault or the CS may have done something to cause the problem.
>
>
> Doug
>
>
>
>