Re: Ok... I'm done - Tri-Ed has no redeeming qualitites

["Just Looking" <nospam@xxxxxxxxxx>]

>I'm not really impressed with DSC products overall....

Just face it! What you really hate are small screw drivers.

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:a4599474-1a50-4f8e-9c03-68f3f49a2d49@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Feb 1, 9:38 am, Frank Olson
> <use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> > tourman wrote:
> >
> > > RHC: I wonder if perhaps it isn't a regional thing. I use Tried here
> > > in Ottawa and have had no difficulties whatsoever with them or the
> > > staff. Perhaps others could comment from other parts of Canada
> >
> > > But you gotta go where they respect your business and give you the
> > > service in return. There's no excuse for bad service at either end of
> > > our business.
> >
> > The people here have been fantastic over the years.  Most of our
> > problems involved DSC and their forced field "beta testing" policy on
> > new panels (us guys in the field are forced to find all the bugs so they
> > can release a "revised" panel).  :-)
>
> RHC: Yeah Frank, that about sums it up for me as well. It has been
> about 10 years since I actually installed a new DSC system from
> scratch because of these weird sorts of things that occur with DSC
> panels. I takeover loads of them though, and it seems virtually all
> the real trouble calls I have come from DSC products, with Paradox a
> LONG way behind. I wish I had a buck for every weird problem solved by
> the old trick of "power down and back up" - something's gotta be wrong
> with their firmware.
>
> I even had a DSC 832 catch fire on me ! The customer called me (a
> large commercial account) saying there were noxious fumes creeping out
> of the control room and coming from the alarm panel. The rectifier on
> the board had shorted out and caught fire and destroyed the panel, the
> Skyroute unit, and a few other things close by. Later I took the board
> back to DSC and the factory rep happened to be there, and asked for
> the board to examine what had happened to it back at the factory. He
> promised to replace the board but I never saw or heard from him again.
> Thinking back, I suspect they were simply trying to eliminate the
> evidence that could get them sued for a defective product (or at least
> that's what my cynical nature is telling me....). Either way, he was
> not a man of his word !!
>
> I'm not really impressed with DSC products overall....