Re: Brinks Home Security BBB Reliability Report

[Frank Olson <Use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx>]

Jim wrote:
> On Sep 20, 12:18?am, "Doug" <n...@xxxxxxxx> wrote:
>> I wouldn't put too much faith in the BBB, its just a business whose income
>> comes from its members renewal fees.
>> As far as I can tell.All you need to do to resolve a complaint is send a
>> cheque and become a member of the BBB
>>
>> Doug
>>
>> --
>>
>
> In my experience, only people who have problems, refer to the BBB.
> They hardly ever check on the company they're going to do business
> with, prior to doing business with them.
>
>  It would seem that a National company like Brinks would go to great
> lengths to resolve a BBB complaint just for the record. The cost of
> resolving a problem with an end user, even if they think Brinks is in
> the right, is much more valuable than what little they might lose in
> satisfying the customer. Since they have so much exposure, if they
> didn't maintain a fairly good record, when that "big" law suit came
> around, their bad BBB record, would stand against them.
>
> ie. Big companys can afford to have a "public relations" budget.
>


Not only that...  Big companies actually *ANSWER* the phone.