Brinks Home Security BBB Reliability Report

[Anonymous <nobody@xxxxxxxxxx>]

BBB Reliability Report
BBB® Serving Metropolitan Dallas
1601 Elm Street, Ste 3838
Dallas, TX 75201
(214) 220-2000
www.dallas.bbb.org

Brinks Home Security, Inc.
8880 Esters Blvd.
Irving, TX  75063-2406
Telephone: (800) 379-9194
Fax: (972) 871-3310
www.brinkshomesecurity.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report


	BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

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Original Business Start Date: 	March 1985
Principal: 	Mr. Jay Autrey, Director of Customer Care
Email Address: 	sales@xxxxxxxxxx
TOB Classification: 	Security Control Equipment, Sys/Monitor, Burglar & Fire Alarm Monitoring, Burglar Alarm Systems-Dealers, Monitoring & S, Fire & Smoke Alarm Systems
BBB Membership: 	This company is a member.

Additional DBA Names
Brink's Home Security
Brinks Home Security

BBB Membership Status

This company has been a member of this BBB since April 1986. This means it supports the BBB's services to the public and meets our membership standards.

Customer Experience

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 173 complaints about this company in the last 36 months, our standard reporting period.Of the total of 173 complaints closed in 36 months, 71 were closed in the last year.
Advertising Issues


	BBB Definition:

Advertising  Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	3 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	3 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
  	Administratively Closed


	BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


  	  	1 - 	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Contract Issues


	BBB Definition:

Contract  Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	3 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	21 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
  	Administratively Closed


	BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


  	  	1 - 	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Billing or Collection Issues


	BBB Definition:

Billing  or  Collection  Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	8 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	21 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
  	Administratively Closed


	BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


  	  	2 - 	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
  	  	1 - 	BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Sales Practice Issues


	BBB Definition:

Sales  Practice  Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	2 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	5 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Repair Issues


	BBB Definition:

Repair  Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	3 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Service Issues


	BBB Definition:

Service  Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	2 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	8 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
  	Administratively Closed


	BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


  	  	1 - 	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Customer Service Issues


	BBB Definition:

Service  Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



	BBB Definition:

Customer  Service  Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	20 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	55 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
  	Administratively Closed


	BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


  	  	3 - 	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Product Issues


	BBB Definition:

Product  Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	2 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues


	BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	1 - 	Company resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 the complaint issues. The consumer acknowledged acceptance to the BBB.
  	  	5 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Issue Not Defined
  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	2 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Telephone Numbers, and Email Addresses
Additional Phone Numbers
Tel: (972) 871-3500

Additional Email Addresses
customercare@xxxxxxxxxx