Re: Brinks Home Security BBB Reliability Report

["Doug" <not@xxxxxxxx>]

I wouldn't put too much faith in the BBB, its just a business whose income
comes from its members renewal fees.
As far as I can tell.All you need to do to resolve a complaint is send a
cheque and become a member of the BBB

Doug

--

"Anonymous" <nobody@xxxxxxxxxx> wrote in message
news:c7261e6c6cff9ece5a94665480431aa1@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
> BBB Reliability Report
> BBB® Serving Metropolitan Dallas
> 1601 Elm Street, Ste 3838
> Dallas, TX 75201
> (214) 220-2000
> www.dallas.bbb.org
>
> Brinks Home Security, Inc.
> 8880 Esters Blvd.
> Irving, TX  75063-2406
> Telephone: (800) 379-9194
> Fax: (972) 871-3310
> www.brinkshomesecurity.com
>
> The BBB reports on members and non-members. If a company is a member of
> the BBB, it is stated in this report
>
>
> BBB Definition:
>
> report - A summary of activity reflected in a company's BBB file. Includes
> basic business background, BBB membership information, and BBB complaint
> activity over the previous three years. Also reports may include any known
> government actions, advertising issues or other information that results
> from activity conducted by the BBB.
>
> .
>
> Original Business Start Date: March 1985
> Principal: Mr. Jay Autrey, Director of Customer Care
> Email Address: sales@xxxxxxxxxx
> TOB Classification: Security Control Equipment, Sys/Monitor, Burglar &
> Fire Alarm Monitoring, Burglar Alarm Systems-Dealers, Monitoring & S, Fire
> & Smoke Alarm Systems
> BBB Membership: This company is a member.
>
> Additional DBA Names
> Brink's Home Security
> Brinks Home Security
>
> BBB Membership Status
>
> This company has been a member of this BBB since April 1986. This means it
> supports the BBB's services to the public and meets our membership
> standards.
>
> Customer Experience
>
> When considering complaint information, please take into account the
> company's size and volume of transactions, and understand that the nature
> of complaints and a firm's responses to them are often more important than
> the number of complaints.
>
> The BBB processed a total of 173 complaints about this company in the last
> 36 months, our standard reporting period.Of the total of 173 complaints
> closed in 36 months, 71 were closed in the last year.
> Advertising Issues
>
>
> BBB Definition:
>
> Advertising  Issues - Claims alleging print or electronic media advertised
> claims or practices misrepresent the service or product offer.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    3 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    3 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>  Administratively Closed
>
>
> BBB Definition:
>
> Administratively  Closed - The BBB determined that the complaint could not
> be satisfactorily settled using standard methods of voluntary dispute
> resolution
>
>
>    1 - BBB determined the company made a reasonable offer to resolve the
> issues, but the consumer did not accept the offer.
>
> Contract Issues
>
>
> BBB Definition:
>
> Contract  Issues - Claim of alleged failure to honor contract or
> agreement, work performed without authorization, or invalid contract.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    3 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    21 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>  Administratively Closed
>
>
> BBB Definition:
>
> Administratively  Closed - The BBB determined that the complaint could not
> be satisfactorily settled using standard methods of voluntary dispute
> resolution
>
>
>    1 - The parties could not provide sufficient information to support
> their positions nor were they agreeable to make reasonable efforts toward
> resolving the issues of the dispute.
>
> Billing or Collection Issues
>
>
> BBB Definition:
>
> Billing  or  Collection  Issues - Claim alleging billing errors,
> unauthorized charges, or questionable collection practices.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    8 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    21 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>  Administratively Closed
>
>
> BBB Definition:
>
> Administratively  Closed - The BBB determined that the complaint could not
> be satisfactorily settled using standard methods of voluntary dispute
> resolution
>
>
>    2 - BBB determined the company made a reasonable offer to resolve the
> issues, but the consumer did not accept the offer.
>    1 - BBB determined the company provided proper verification that
> indicated there was no obligation to resolve the issues of the complaint.
>
> Sales Practice Issues
>
>
> BBB Definition:
>
> Sales  Practice  Issues - Claims of alleged sales presentations made in
> person or by telephone that contain misrepresentations of the product or
> service, high pressure sales practices, failure to disclose key conditions
> of the offer, and verbal representations not consistent with written
> contractual terms or agreements.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    2 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    5 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>
> Repair Issues
>
>
> BBB Definition:
>
> Repair  Issues - Claims of alleged incorrect diagnosis of a problem, delay
> in completion of repair, or inferior workmanship.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    3 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>
> Service Issues
>
>
> BBB Definition:
>
> Service  Issues - Claims of alleged delay in completing service, failure
> to provide promised service, inferior quality of provided service, or
> damaged merchandise as a result of delivery service.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    2 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    8 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>  Administratively Closed
>
>
> BBB Definition:
>
> Administratively  Closed - The BBB determined that the complaint could not
> be satisfactorily settled using standard methods of voluntary dispute
> resolution
>
>
>    1 - BBB determined that despite the company's reasonable effort to
> address complaint issues, the consumer remained dissatisfied.
>
> Customer Service Issues
>
>
> BBB Definition:
>
> Service  Issues - Claims of alleged delay in completing service, failure
> to provide promised service, inferior quality of provided service, or
> damaged merchandise as a result of delivery service.
>
>
>
> BBB Definition:
>
> Customer  Service  Issues - Claims alleging unsatisfactory customer
> service, including personnel's failure to provide assistance in a timely
> manner, failure to address or respond to customer dissatisfaction,
> unavailability for customer support, and/or inappropriate behavior or
> attitude exhibited by company staff.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    20 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    55 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>  Administratively Closed
>
>
> BBB Definition:
>
> Administratively  Closed - The BBB determined that the complaint could not
> be satisfactorily settled using standard methods of voluntary dispute
> resolution
>
>
>    3 - BBB determined the company made a reasonable offer to resolve the
> issues, but the consumer did not accept the offer.
>
> Product Issues
>
>
> BBB Definition:
>
> Product  Issues - Claim alleging a product does not meet the expectations
> of the complainant, including defective merchandise.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    2 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>
> Refund or Exchange Issues
>
>
> BBB Definition:
>
> Refund  or  Exchange  Issues - Claim of alleged failure to honor company
> policy or verbal commitment to provide refunds, exchanges, or credit for
> products or services.
>
>
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    1 - Company resolved
>
>
> BBB Definition:
>
> resolved - The company resolved the complaint issues.
>
> the complaint issues. The consumer acknowledged acceptance to the BBB.
>    5 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>
> Issue Not Defined
>  Resolved
>
>
> BBB Definition:
>
> Resolved - The company resolved the complaint issues.
>
>
>    2 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to the BBB.
>
>
> Licensing
>
> This company is in an industry that may require licensing, bonding or
> registration in order to lawfully do business. The BBB encourages you to
> check with the appropriate agency to be certain any requirements are
> currently being met.
>
> Additional Telephone Numbers, and Email Addresses
> Additional Phone Numbers
> Tel: (972) 871-3500
>
> Additional Email Addresses
> customercare@xxxxxxxxxx