Re: Generic Central Station Horror Tales

["Just Looking" <nospam@xxxxxxxxxx>]

Mistakes are always made when you're out actually doing something. I think
the worst case is making a mistake, and then not caring enough to learn from
it or then try to fix the mistake.
I certainly don't make a point to announce a mistake to the customer. It is
always better to find the error before the customer does. That is why we
check systems so carefully. Unfortunately things do slip through. In many
cases in might be too technical for a customer to understand what the
problem or the fix is. However I think all customers deserve the best effort
we can make to provide them with the level of service they pay for.


"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:46e17fb1$0$16392$88260bb3@xxxxxxxxxxxxxxxxxxxx
> "Roland More" <NoSpamroland@xxxxxxxxxxxx> wrote in message
>
> >What would be the best outcome, as I have said before, is a detailed
> >explanation of a procedure that makes a repeat of this event unlikely. Is
> >that a sentiment you could share?
>
> As a licensed contractor for a little while now I can tell you that's not
> the way most consumers see it.  A few times over the years we have made a
> mistake.  Me personally or one of my guys.  I've always had a policy of
> admitting our mistakes and fixing them out of our own pockets as it should
> be.
>
> A few people appreciate our honesty and the fact that we take care of
> problems that are our own fault.  Many more though have expressed, "See
they
> screwed up....  AND THEY ADMITTED IT!" like somehow admitting we made a
> mistake and fixing made it worse than the guys who just hide their screw
> ups, lie about it, and make the customer pay again for what should have
been
> done right the first time.
>
> I just have to say some folks are just too stupid to be one of our
> customers.  LOL.
>
> --
> Sincerly,
> The guy who makes the final decision on who we buy from.
> Bob La Londe
>
> The Security Consultant
> Bob La Londe - Owner
> P.O. Box 5720
> Yuma, Az 85366
>
> (928) 782-9765 ofc
> (928) 782-7873 fax
>
> Licensed Contractor
> ROC103044 & ROC103047
>
>
>
> --
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>