Re: Major shortcoming in Paradox new panel lineup

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I don't use Paradox, but Ademco stuff is like that and I've never had anyone
have a problem with
1234 Away
1234 Stay
1234 Off
1234 Chime
kinda the same thing you're talking about, no?

Seems logical at least.



<regsiemens@xxxxxxxxxxx> wrote in message
news:1183495892.829127.191380@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| We've been using Paradox Spectra and Digiplex panels for years with
| very good success.  Feature-rich, reliable, good value, easy to use,
| etc.  Well just this week we've learned that their whole panel lineup
| has been revamped and the biggest problem is that all newly designed
| panels now require keystrokes beyond the 4-digit code to arm and
| disarm.  e.g. Arm 1234, Off 1234, etc.  What a huge step backwards.
| For us, this represents a huge customer support nightmare!  The number
| of calls from casual users along the lines of "I've punched in my code
| a bunch of times and the *!@# thing won't shut off...what should I do"
| will be huge!
|
| How can this be a good thing?  Why add features at the expense of ease
| of use?  I've called Paradox and expressed my disappointment and
| advised them that we will not be installing their new product and will
| regrettably be using another brand of panel.  If enough dealers
| communicate similar sentiment, perhaps there's hope of this changing
| sooner than later.
|
| Contact info at http://www.paradox.com/Contact/Default.asp
|
| Reg Siemens
| Tower Security Systems Inc.
|