Re: Takeover standards

["Petem" <petem001@xxxxxxxxx>]

our company do take over also...

last one I know of was 125,000 customer at once ;-)


"Frank Olson" <Use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx> a écrit dans le
message de news: 4G5xi.63020$_d2.60869@xxxxxxxxxxxx
> tourman wrote:
>> Point well taken. However, every alarm business does takeovers.
>
> Agreed.  For your information we "take over" a fair number of systems. 90%
> are DIY'er nightmares or professionally installed systems that have been
> "fat fingered" by the owner.
>
>
>> They
>> are a natural part of this industry where rates and service prices and
>> quality vary all over the map.
>
> A customer that's "shopping" for a better rate (or trying to get out of
> an existing contract because he's been offered a better rate by someone
> in the business of "take-overs) is a customer that I don't want.  I also
> have no respect for a company that actively pursues "cherry picking" and
> have never encouraged my sales guys to do it either.
>
>
>> And with ADT being the biggest and the
> > most expensive company around, migration from their ranks is to be
>> expected in large numbers after contract terms are up.
>
> I know plenty of ADT and Chubb customers that have been their customers
> for years.  If the attrition rate is as high as you suggest, then someone
> at ADT in Ontario isn't doing their job.
>
>
>> A good quality
>> system takeover is a gift, and no company just walks away from it.
>
> A "good quality system takeover" is more than just a "gift", Bob.  The
> customers motives for presenting you with this "gift" must be more than "I
> want a better rate" though, otherwise he'll be doing the same thing again
> (only this time you'll be the one on the "short end").
>
>
>> However, it is easy to buy yourself a bundle of trouble, and that is
>> what my question is about.
>
> It seems to me you already have a long list of things to watch out for.
> Good topic!!  :-)