Re: Quality Ademco Engineering

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

I've always been able to find what I need in an Ademco/Honeywell manual... I
have had general questions about the Vista series panel, and have had them
answered via e-mail by tech support within 24 to 48 hours...

Russ

"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
news:46246faf$0$27056$4c368faf@xxxxxxxxxxxxxxxxx
>
> "Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
> news:4f1495883f3a896b13a40a8d2a9a6b8e@xxxxxxxxxxxx
>> Seccon1 wrote:
>>
>> >As to coping an attitude, well when you see erroneous information posted
>> >about your company (Nomen's post that we do not notify folks about
>> >compatibility) well it just flipped a switch.
>>
>> What I said was accurate.
>>
>> Go to MyWebTech and type 4140XMPT2 into the search box.  Then click on
>> Keypads to get a list of compatible keypads.  You will find the 6160
> listed
>> as compatible.  It isn't.  It doesn't work with address 00 or 01.  The
> 6160
>> instructions don't mention the problem either.
>>
>> I think it's pretty stupid to build a keypad to replace the 6139, and not
>> make it emulate a 6139.
>>
>> I don't expect perfection, but I at least expect some sort of attempt to
>> inform customers of compatibility issues.  Otherwise those of us in the
>> field waste time and money screwing around with problems that are not our
>> fault.
>>
>> And as Jim said earlier, Ademco manuals are poor quality.  After all
>> these
>> years, you guys still haven't figured out how to make an index.  All you
> do
>> is have a computer compile a list of keywords.  That's not an index.
>>
>> Here's a couple examples I pulled out of the Vista-50P index.  These are
>> just examples, not specific complaints.  In the index, no entries for:
>>
>> Compass
>> Downloading (except for a couple of program entries)
>
> Keep in mind that the Vista-50P is a lot older than Compass, I can't think
> of a manufacturer that mentions much about the downloading software in any
> panel installation manual
>
>> Direct wire downloading
>> Clock
>> Set clock
>
> All three of these are in the table of contents
>
>> Test timer
>> Timer test
>> Zone expander
>
> They have some mention of timers but the zone expansion is also mentioned
> in
> the table of contents
>
>