Re: Quality Ademco Engineering

["Seccon1" <seccon1@xxxxxxxxxxx>]

Please see compatible list/ Non compatible list on web link My Webtech at
the Honeywell Security website.

Nomen is wrong, it is all there in a list, Please use it as it was put there
for you.

as to the recall we actually had a field fix but did not like trusting it to
field personnel so we changed the boards.
Remember please we did not sun set the analog service, your Congress did.
And to help with the problem with offer a rebate for the old units as well
as competitive products

It may interest you to know that on a national Beta test that ended 2 weeks
ago, another GSM product was shipped to dealers all over the country. Of the
75 units shipped, less than half were installed and registered as the
dealers agreed they would.

Wonder how many "Beta" products are just sitting around in stock rooms and
basements.

But then everyone wants it sooner, and they do not want any problems once
they get it.

I guess Nomen flipped my switch as every day I and my team members receive
calls from many folks that don't care enough to even read a manual and feel
they are just entitled to be walked through whatever, and then want to abuse
us when lack of preparation on their part causes an issue. I drive to
jobsites and training appointments every weekday, typically 4 days (and
nights) out each week and the guys that put this stuff in on the vast
majority have no previous training or even entry level education to prepare
them for the job. The I read here how it is the manufacturer's fault.

Guess I will catch some grief for responding but hey, I have writen the
truth about how I feel.




"Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
news:e17e5a599bf57c98f4707b18dcc902d9@xxxxxxxxxxxx
> Mark Leuck wrote:
>
>>As far as I know the XMP wouldn't work with either 6139 or 6160 anyway.
>>And
>>I don't consider that much of an oops when the vast majority of the later
>>stuff will, I've run into maybe 1 XMPT2's in my life.
>
> The 4140XMPT2 was the predecessor of the Vista 50.  There are lots of them
> in the field.  From what J. Barnes says, the 6160 doesn't work with the
> Vista 50 either.  They work fine with a 6139.
>
> The 6139 keypads work fine with the 4140XMP panels.  They also work with
> the Vista 40.  I'm guessing neither one works with the 6160.
>
> I have two complaints here.  First, backward compatibility is a pretty
> obvious thing to do.  But my main bitch is, none of these problems are
> mentioned in the instructions.  You don't find out about them until it's
> time to replace a keypad, and then, oh shit, they gave me a bad keypad.
> Oh
> no they idn't, the keypad is fine.
>
> Make that three complaints.  The fine engineering staff at Ademco still
> hasn't figured out a way to copy a program from an older panel type to a
> newer panel type.  So when you have to replace that bad keypad with a
> 6160,
> you find that means you get to replace the panel too, and you have to
> program the new panel from scratch.   None of the program information from
> that XMPT2 can be copied to the new Vista 50P you have to install, even
> though the programs are very similar.
>
> How to waste an entire day on what was supposed to be replacing a bad
> keypad.
>