Re: Quality Ademco Engineering

[Apu Nahasapeemapetilon <none@xxxxxxxxx>]

Seccon1 wrote:

>Please see compatible list/ Non compatible list on web link My Webtech at
>the Honeywell Security website.
>
>Nomen is wrong, it is all there in a list, Please use it as it was put there
>for you.

actually according to:
https://library.ademconet.com/MyWebTech/MyWebTech.aspx?an=ct&pn1=4140XMPT2&an1=dp

the 6160 is listed as compatible.  I've never run across a 4140xmp2,
but a 4140xmp works with the 6160 if you address the keypad as "00".

>as to the recall we actually had a field fix but did not like trusting it to
>field personnel so we changed the boards.
>Remember please we did not sun set the analog service, your Congress did.
>And to help with the problem with offer a rebate for the old units as well
>as competitive products
>
>It may interest you to know that on a national Beta test that ended 2 weeks
>ago, another GSM product was shipped to dealers all over the country. Of the
>75 units shipped, less than half were installed and registered as the
>dealers agreed they would.

I don't remember getting an invitation.


>Wonder how many "Beta" products are just sitting around in stock rooms and
>basements.

Or sold on Ebay!

>But then everyone wants it sooner, and they do not want any problems once
>they get it.
>
>I guess Nomen flipped my switch as every day I and my team members receive
>calls from many folks that don't care enough to even read a manual and feel
>they are just entitled to be walked through whatever, and then want to abuse
>us when lack of preparation on their part causes an issue. I drive to
>jobsites and training appointments every weekday, typically 4 days (and
>nights) out each week and the guys that put this stuff in on the vast
>majority have no previous training or even entry level education to prepare
>them for the job. The I read here how it is the manufacturer's fault.
>
>Guess I will catch some grief for responding but hey, I have writen the
>truth about how I feel.

I'd had really good luck with the support department for the last few
years.  I remember it used to be a huge hold time, but that improved.


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>"Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
>news:e17e5a599bf57c98f4707b18dcc902d9@xxxxxxxxxxxx
>> Mark Leuck wrote:
>>
>>>As far as I know the XMP wouldn't work with either 6139 or 6160 anyway.
>>>And
>>>I don't consider that much of an oops when the vast majority of the later
>>>stuff will, I've run into maybe 1 XMPT2's in my life.
>>
>> The 4140XMPT2 was the predecessor of the Vista 50.  There are lots of them
>> in the field.  From what J. Barnes says, the 6160 doesn't work with the
>> Vista 50 either.  They work fine with a 6139.
>>
>> The 6139 keypads work fine with the 4140XMP panels.  They also work with
>> the Vista 40.  I'm guessing neither one works with the 6160.
>>
>> I have two complaints here.  First, backward compatibility is a pretty
>> obvious thing to do.  But my main bitch is, none of these problems are
>> mentioned in the instructions.  You don't find out about them until it's
>> time to replace a keypad, and then, oh shit, they gave me a bad keypad.
>> Oh
>> no they idn't, the keypad is fine.
>>
>> Make that three complaints.  The fine engineering staff at Ademco still
>> hasn't figured out a way to copy a program from an older panel type to a
>> newer panel type.  So when you have to replace that bad keypad with a
>> 6160,
>> you find that means you get to replace the panel too, and you have to
>> program the new panel from scratch.   None of the program information from
>> that XMPT2 can be copied to the new Vista 50P you have to install, even
>> though the programs are very similar.
>>
>> How to waste an entire day on what was supposed to be replacing a bad
>> keypad.
>>
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