Re: PR: Bosch CCTV Now Online at Bass Burglar Alarms

["I brive a dus" <alarminstall@xxxxxxx>]

On Apr 13, 9:48 pm, Milhouse Van Houten <n...@xxxxxxxxx> wrote:
> Mark Leuck wrote:
>
> >"Milhouse Van Houten" <n...@xxxxxxxxx> wrote in message
> >news:q0au13htudfbpqsn2dplj1cvbotr9cfcvd@xxxxxxxxxx
> >> Mark Leuck wrote:
>
> >> >"Milhouse Van Houten" <n...@xxxxxxxxx> wrote in message
> >> >news:t43u13hn45vqh6ldehaecjlor344gbp16h@xxxxxxxxxx
> >> >> Mark Leuck wrote:
>
> >> >> >"Milhouse Van Houten" <n...@xxxxxxxxx> wrote in message
> >> >> >news:qtvt135eo8vibre4eoh20ut2tpgtdvokb5@xxxxxxxxxx
>
> >> >> >> Yeah... IF Bass decides to take the call.  When he is not available,
> >> >> >> which seems to be quite often, the end-user will have no choice but
> >to
> >> >> >> turn to the manufacturer or sadly, this NG.
>
> >> >> >So how often does he not take the call? You don't know do you?
>
> >> >> Judging by the responses in this NG about poor service, and his
> >> >> abysmal BBB report I would venture to guess quite often.
>
> >> >The poor service responses here could be total bullshit and the BBB stuff
> >> >could be anything, again you don't know and neither do I
>
> >> Yeah right - and pigs are leaping out of my ass too.
>
> >> I'm sure his BBB record stated here:
> >>http://www.bbbwestflorida.org/commonreport.html?bid=41001663
>
> >> is cool compared to your employer's record which is abhorrent:
> >>http://www.dallas.bbb.org/commonreport.html?bid=27001664
>
> >Slight difference, we have about 600,000 customers compared to RLB's few
> >hundred
>
> Unsatisfactory is unsatisfactory.
> ---------------------------------------
>
> http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=0...
>
> ADT's record is not classified.. WTF? good?
> ----------------------------------------
>
> http://www.wichita.bbb.org/commonreport.html?bid=5739
>
> Protection One..
> Unclassified. good?
>
> Company Management:
> Additional company management personnel include:
>  Mr. David Olson
> ^^^^^^^^^^
> Maybe Bass will look into this.
>
> ----------------------------------------http://www.dallas.bbb.org/commonreport.html?bid=7029
>
> Brinks... best record so far.
>
> ----------------------------------------http://www.thebbb.org/commonreport.html?bid=11025475
>
> Sonitrol.  The BEST record.- Hide quoted text -
>
> - Show quoted text - <


The majority of BBB complaints on Monkey originate from systems sold
by a few REALLY BAD dealers they had.
Examples:
Pinnacle/Apex/Safehome/Alarmex/ whatever the hell else they call
themsleves have wreaked havoc throughout the nation. They are more
affectionately known as the Mormon doorknockers

Sentry 2000/ Patriot Security did a number on Monkey in the Northeast
as did Pro Line/PAB

BRINKS has a great BBB track record for resolving complaints but that
doesn't mean they don't have a shitload of pissed off customers.
Where BRINKS really shows it's ugly self is how it charged back it's
dealers in the gulf states after Katrina and used those chargeback
numbers to disqualify dealers from their RMR bonus. Right now there is
a large group of dealers in the South discussing a class action
lawsuit against BRINKS.
BRINKS also has branch offices so if a dealer jumps ship the branch
can always pick up the service slack.
Monkey has no branch locations so they rely solely on subs to service
their clients.

As someone who was a dealer for both I would have to say Monkey did
(past tense) a better job when it came to resolving issues with pissed
off clients.

The BBB is a worthless point of reference for a consumer. Companies
like DirectBuy have satisfactory records with the BBB yet they are a
borderline scam.
The BBB concerns itself with one thing only and that is membership
revenue. A funny note concerning the BBB is they had a few sales reps
take them before the labor board over unpaid commissions.

You just started a company so pay them their vig so you can put the
sticker on your door but don't look for them to help you in any way.
Keep in mind that ANYONE can file a complaint against your company
with the BBB whether they are a customer of yours or not. You really
have no way to discredit their claim so don't use the BBB as a selling
point. There could come a day when you bid a job and the customer
turns into an asshole so you curse him out. Guess what? He can claim
he is a client of yours and you no showed or you caused damage or
whatever he wants to say. He can say he placed an online order and it
was never fulfilled.
Walk softly when the BBB is concerned.

You should also join the local Chamber of Commerce but stay clear of
any alarm organizations. They are a waste of time and money. Use Ken
Kirschenbaum for your contracts. He charges $600.00 to write them but
it's money well spent.
Make certain that your business is incorporated!!!!!!!!!!!!!!
Register for a Sans # at donotcall.gov
For marketing take a look at Salesgenie.com, Citysearch pay per call,
Ingenio, and ServiceMagic.
You might also consider doing sub work for the Monkey. I believe they
pay $50.00 an hour in Texas. Maybe Mark will make nice nice with you
and give you the contact info.

Take the advice or don't take the advice. It doesn't affect me either
way. I'm just making good on a promise.
That goes for anyone reading this too and not just Jeffy.