Re: PR: Bosch CCTV Now Online at Bass Burglar Alarms

[Milhouse Van Houten <none@xxxxxxxxx>]

Mark Leuck wrote:

>
>"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>news:jbhr139q0fmk90vodlcbleggkkv5bour2b@xxxxxxxxxx
>> Mark Leuck wrote:
>>
>> >
>> >"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>> >news:2s9r139d3hcktjokh7dnovbddmlk5krspu@xxxxxxxxxx
>> >> Robert L Bass wrote:
>> >>
>> >> >I handle my own tech support.  If I don't know the
>> >> >answer I call the manufacturer's tech support and
>> >> >then call my client back.
>> >>
>> >>
>> >> That won't fly....
>> >>
>> >> Bet me?
>> >
>> >Why wouldn't it fly? I imagine thats the only way he could do it since
>they
>> >won't talk directly to his customers
>> >
>>
>>
>> There will be outrage expressed by dealers for one.  OTOH - if it does
>> temporarily fly Bass will be unable to provide support since he knows
>> NOTHING about these systems. Which will come back to Bosch, and they
>> will not allow anymore sales, since they will get more end users
>> calling them.
>
>He knows nothing about a lot of what he sells so that hasn't stopped him in
>the past. If he is registered as a dealer Bosch will talk to him, and if he
>uses his distributors dealer number they'll still talk to him. He then
>relays the info.
>
>I've done that a zillion times
>


Yeah... IF Bass decides to take the call.  When he is not available,
which seems to be quite often, the end-user will have no choice but to
turn to the manufacturer or sadly, this NG.