Re: PR: Bosch CCTV Now Online at Bass Burglar Alarms

[Milhouse Van Houten <none@xxxxxxxxx>]

Mark Leuck wrote:

>
>"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>news:t43u13hn45vqh6ldehaecjlor344gbp16h@xxxxxxxxxx
>> Mark Leuck wrote:
>>
>> >
>> >"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>> >news:qtvt135eo8vibre4eoh20ut2tpgtdvokb5@xxxxxxxxxx
>> >>
>> >> Yeah... IF Bass decides to take the call.  When he is not available,
>> >> which seems to be quite often, the end-user will have no choice but to
>> >> turn to the manufacturer or sadly, this NG.
>> >
>> >So how often does he not take the call? You don't know do you?
>> >
>>
>>
>> Judging by the responses in this NG about poor service, and his
>> abysmal BBB report I would venture to guess quite often.
>
>The poor service responses here could be total bullshit and the BBB stuff
>could be anything, again you don't know and neither do I
>


Yeah right - and pigs are leaping out of my ass too.

I'm sure his BBB record stated here:
http://www.bbbwestflorida.org/commonreport.html?bid=41001663

is cool compared to your employer's record which is abhorrent:
http://www.dallas.bbb.org/commonreport.html?bid=27001664

Monitronics International, Inc.
2350 Valley View Lane
Dallas, TX  75234-5735
Telephone: (972) 243-7443
Fax: (972) 620-5557
www.monitronics.com

Based on BBB files, this company has an unsatisfactory record


	BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business
performance record" with the Bureau is based on the experiences
reflected in BBB files. This file condition results when the company
has failed to resolve or respond to complaints, repeatedly failed to
respond or resolve issues in a timely manner, failed to resolve the
underlying issues for a pattern


	BBB Definition:

pattern - More than 2 complaints involving the same allegations
usually within 12 months that are significant in relation to the
company's size and volume of business.

 of complaints, failed to honor their commitment to mediate or
arbitrate disputes or honor mediated agreements or arbitrated
decisions, failed to substantiate, modify or discontinue false
advertising claims


	BBB Definition:

advertising  claims - The Better Business Bureau reviews business
advertising, (newspaper, magazine, TV, radio, internet) routinely to
ensure that it is truthful and ethical. Claims in advertising are
measured against basic advertising principles of the BBB Code of
Advertising


	BBB Definition:

BBB  Code  of  Advertising -
http://www.bbb.org/membership/codeofad.asp

 which was developed to guide advertisers, advertising agencies and
advertising media.

 that are challenged by the BBB, or failed to discontinue unauthorized
use of the BBB name and logo, a Federally protected trademark.

 with the Bureau due to a patternn of complaints concerning difficulty
canceling service and billing disputes. Specifically, customers allege
in their complaints that the company will not release them from the
service even when the customer follows the company's policy to
teminate the service. The inability to cancel the service results in
additional billing that the customer disputes owing. Although the
company resolves the complaints, it has failed to correct the
underlying reason for the complaints.
The Bureau processed a total of 753 complaints about this company in
the last 36 months, our standard reporting period. Of the total of 753
complaints closed in 36 months, 234 were closed in the last year.