Re: PR: Bosch CCTV Now Online at Bass Burglar Alarms

["GROUP MODERATOR" <MODER@xxxxxx>]

who's Lisa Jackson?

"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
news:q0au13htudfbpqsn2dplj1cvbotr9cfcvd@xxxxxxxxxx
> Mark Leuck wrote:
>
>>
>>"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>>news:t43u13hn45vqh6ldehaecjlor344gbp16h@xxxxxxxxxx
>>> Mark Leuck wrote:
>>>
>>> >
>>> >"Milhouse Van Houten" <none@xxxxxxxxx> wrote in message
>>> >news:qtvt135eo8vibre4eoh20ut2tpgtdvokb5@xxxxxxxxxx
>>> >>
>>> >> Yeah... IF Bass decides to take the call.  When he is not available,
>>> >> which seems to be quite often, the end-user will have no choice but
>>> >> to
>>> >> turn to the manufacturer or sadly, this NG.
>>> >
>>> >So how often does he not take the call? You don't know do you?
>>> >
>>>
>>>
>>> Judging by the responses in this NG about poor service, and his
>>> abysmal BBB report I would venture to guess quite often.
>>
>>The poor service responses here could be total bullshit and the BBB stuff
>>could be anything, again you don't know and neither do I
>>
>
>
> Yeah right - and pigs are leaping out of my ass too.
>
> I'm sure his BBB record stated here:
> http://www.bbbwestflorida.org/commonreport.html?bid=41001663
>
> is cool compared to your employer's record which is abhorrent:
> http://www.dallas.bbb.org/commonreport.html?bid=27001664
>
> Monitronics International, Inc.
> 2350 Valley View Lane
> Dallas, TX  75234-5735
> Telephone: (972) 243-7443
> Fax: (972) 620-5557
> www.monitronics.com
>
> Based on BBB files, this company has an unsatisfactory record
>
>
> BBB Definition:
>
> unsatisfactory  record - A company has an "unsatisfactory business
> performance record" with the Bureau is based on the experiences
> reflected in BBB files. This file condition results when the company
> has failed to resolve or respond to complaints, repeatedly failed to
> respond or resolve issues in a timely manner, failed to resolve the
> underlying issues for a pattern
>
>
> BBB Definition:
>
> pattern - More than 2 complaints involving the same allegations
> usually within 12 months that are significant in relation to the
> company's size and volume of business.
>
> of complaints, failed to honor their commitment to mediate or
> arbitrate disputes or honor mediated agreements or arbitrated
> decisions, failed to substantiate, modify or discontinue false
> advertising claims
>
>
> BBB Definition:
>
> advertising  claims - The Better Business Bureau reviews business
> advertising, (newspaper, magazine, TV, radio, internet) routinely to
> ensure that it is truthful and ethical. Claims in advertising are
> measured against basic advertising principles of the BBB Code of
> Advertising
>
>
> BBB Definition:
>
> BBB  Code  of  Advertising -
> http://www.bbb.org/membership/codeofad.asp
>
> which was developed to guide advertisers, advertising agencies and
> advertising media.
>
> that are challenged by the BBB, or failed to discontinue unauthorized
> use of the BBB name and logo, a Federally protected trademark.
>
> with the Bureau due to a patternn of complaints concerning difficulty
> canceling service and billing disputes. Specifically, customers allege
> in their complaints that the company will not release them from the
> service even when the customer follows the company's policy to
> teminate the service. The inability to cancel the service results in
> additional billing that the customer disputes owing. Although the
> company resolves the complaints, it has failed to correct the
> underlying reason for the complaints.
> The Bureau processed a total of 753 complaints about this company in
> the last 36 months, our standard reporting period. Of the total of 753
> complaints closed in 36 months, 234 were closed in the last year.
>