Re: Need help with video system problem

[Michael <sirflannelS@xxxxxxxxxxxx>]

Sorry to hear you're thrown to the wolves like that. One of the bggest
source of new customers is from other companies that can't (or won't)
service their installs. Anyway, let's try to help you. I hope I'm not
giving you bum scoop, as I have worked mostly on other brands of
cameras and DVR's. But, The others are similar in the relationship
between the DVR and the PTZ operation.
   I'm not convinced the DVR is sending any signal to start it's tour.
If you can, try getting a camera to stay still, then plug it straight
into the monitor (if it's not too difficult). After a few minutes, my
guess is the camera will start it's tour on it's own. That would lead
me to think the other camera might not be programmed with a tour. I
noticed another post that said the part number you mentioned was an
advanced replacement. Another clue, IMO, that it needs a tour.
 Yes, using the joystick or keyboard to program the camera sounds just
about right. I'm sorry I'm not familiar with the procedure for the
Rapid Eye domes. Good luck, and feel free to ask more questions if you
need.



On Fri, 10 Nov 2006 14:05:41 GMT, "JM" <jm@xxxxxxxxx> wrote:

>I think you're right.  My challenge is now figuring out how to tell the
>camera what to do.
>
>The cameras in question, as best I can tell, are "RapidDome" cameras
>(VC8E-GC18) on the large pedestal (about 3 feet).  They are mounted to light
>poles through a large facility.
>
>I was able to find an installation document, which seems to suggest to enter
>programming through the joystick/keyboard controller.  Does that sound
>right?  Other than that, I've only got the physical settings on the camera
>to work with and the RapidEye software, which does not address this type of
>programming.  The RapidEye docs simply state that "some camera models can be
>programmed to perform an operation after a View session is ended."
>
>And you hit on the only troubleshooting method I didn't try - putting a
>working camera from another location into location 8.  It was late and I was
>about out of time on my bucket truck.  The only thing I know is that back at
>the head end where the cable runs are terminated, I connected another camera
>to the #8 port on the multiplexer and it started moving.  So I know the port
>is sending the message.  Now, I guess it's possible that there's a problem
>in the wiring or terminations on the #8 camera end.
>
>If someone could point me to the programmable settings (if there are any) on
>the camera, then I think I could figure this out.
>
>By the way, we're in this position because the company that installed the
>system will not take care of us.  They take 2-3 weeks to get out after
>they're called, then they bill us extraordinary amounts, often without even
>fixing the problem.  I'm a contracted computer guy, so I'm trying to take
>over the video.  I'm willing to put in the time; I just need some direction.
>
>Thank you,
>
>jm
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>"Michael" <sirflannelS@xxxxxxxxxxxx> wrote in message
>news:ogg7l25a6ci5rrbsce7abruodbk36insj7@xxxxxxxxxx
>> I'm not sure what cameras you're using, but with the PTZ cams I use,
>> the programed tour is stored in the camera, and the head end only sent
>> the signal to start it, or it was programmed to start after a few
>> minutes of inactivity. Is it the same with the cameras you're using?
>> Which brand, model are you using? Perhaps the original camera with the
>> tour was replaced, and a new tour not programmed back in? Did you try
>> putting a known good camera in the #8 position? That would be my
>> guess. Hope it helps
>>
>> On Thu, 09 Nov 2006 23:08:38 GMT, "JM" <jm@xxxxxxxxx> wrote:
>>
>>>A client has a Honeywell video surveillance system with RapidEye Admin and
>>>View software.  There are 9 cameras, all fully PTZ.  The "preset 1" (local
>>>tour) instructs the cameras to be in motion at all times, panning R/L,
>>>zooming in, out, then starting over.
>>>
>>>One camera (camera 8) WILL NOT respond to the preset.  We can move the
>>>camera manually via the View software.  All functions appear to be
>>>working.
>>>I took camera 8 to another location where the installed camera was acting
>>>properly, installed it there, and it still would not move.  So the problem
>>>definately is in the camera.  I checked all the jumpers and dip switches,
>>>and they appear to be set just like those on the working cameras.
>>>
>>>Any suggestions?  Have I left out critical info?  I'll be glad to fill in
>>>the blanks.
>>>
>>>Thank you,
>>>
>>>jm
>>>
>>>
>>>
>>>
>>>
>>>
>>
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