Re: Need help with video system problem

[Michael <sirflannelS@xxxxxxxxxxxx>]

I'm not sure what cameras you're using, but with the PTZ cams I use,
the programed tour is stored in the camera, and the head end only sent
the signal to start it, or it was programmed to start after a few
minutes of inactivity. Is it the same with the cameras you're using?
Which brand, model are you using? Perhaps the original camera with the
tour was replaced, and a new tour not programmed back in? Did you try
putting a known good camera in the #8 position? That would be my
guess. Hope it helps

On Thu, 09 Nov 2006 23:08:38 GMT, "JM" <jm@xxxxxxxxx> wrote:

>A client has a Honeywell video surveillance system with RapidEye Admin and
>View software.  There are 9 cameras, all fully PTZ.  The "preset 1" (local
>tour) instructs the cameras to be in motion at all times, panning R/L,
>zooming in, out, then starting over.
>
>One camera (camera 8) WILL NOT respond to the preset.  We can move the
>camera manually via the View software.  All functions appear to be working.
>I took camera 8 to another location where the installed camera was acting
>properly, installed it there, and it still would not move.  So the problem
>definately is in the camera.  I checked all the jumpers and dip switches,
>and they appear to be set just like those on the working cameras.
>
>Any suggestions?  Have I left out critical info?  I'll be glad to fill in
>the blanks.
>
>Thank you,
>
>jm
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