Re: Need help with video system problem

["Roland" <roland@xxxxxxxxxxxx>]

The part number you describe VC8E-GC18 is actually an advanced replacement
part number for a series of parts like the ones below:
AD5GCFC18
AD5GCPP18
AD8GC18ARCP
AD8GC18ARCW
AD8GC18NPT
AD8GC18P
AD8GC18S
AD8GC18W
I don't think anyone posting here deals with Rapid Eye that much. I hate the
stuff too much to mess with it. I only fix it when I am forced to.(I don't
blame the guys for not showing up to service it.) Be prepared to find out
what version of software you have and read the manuals thru and thru BEFORE
you call for tech support. You might try calling 1.800.796.CCTV and talk to
someone who actually knows Rapid Eye inside and out to help you with your
issues. I know someone paid top dollar for these parts. Stating to obvious,
I don't think that you found the right vendor and integrator to do the work
especially if it has fallen on you, the poor IT guy, to fix. I don't know
what city you're in, but Rapid Eye really doesn't have that much traction as
a product anywhere I've been. If you want to find a product to get you past
the mess you're in try Genetech, Verint, Broadware or similar vendors. Rapid
Eye is an over the counter distribution product and it is unlikely that the
technicians sent to work on it have any factory training or maybe not even
OJT. One of the down sides to using distribution product. The vendors I
mention above should have locally trained and supported techs to help when
you call. Additionally if you are a computer guy it will fit in well with
your computer network (Not on a single collision domain - it needs switches
to work). Hopefully you know the network topology where you work and can
leverage it to fix this mess. Set up a VLAN for the cameras and for the most
part no more worries. Some vendors even offer MOM so you'll know when the
cameras crap out just like and other hunk of gear living on the network.
Good luck.

"JM" <jm@xxxxxxxxx> wrote in message
news:VG%4h.24645$pq4.19820@xxxxxxxxxxxxxxxxxxxxxxxxx
>I think you're right.  My challenge is now figuring out how to tell the
>camera what to do.
>
> The cameras in question, as best I can tell, are "RapidDome" cameras
> (VC8E-GC18) on the large pedestal (about 3 feet).  They are mounted to
> light poles through a large facility.
>
> I was able to find an installation document, which seems to suggest to
> enter programming through the joystick/keyboard controller.  Does that
> sound right?  Other than that, I've only got the physical settings on the
> camera to work with and the RapidEye software, which does not address this
> type of programming.  The RapidEye docs simply state that "some camera
> models can be programmed to perform an operation after a View session is
> ended."
>
> And you hit on the only troubleshooting method I didn't try - putting a
> working camera from another location into location 8.  It was late and I
> was about out of time on my bucket truck.  The only thing I know is that
> back at the head end where the cable runs are terminated, I connected
> another camera to the #8 port on the multiplexer and it started moving.
> So I know the port is sending the message.  Now, I guess it's possible
> that there's a problem in the wiring or terminations on the #8 camera end.
>
> If someone could point me to the programmable settings (if there are any)
> on the camera, then I think I could figure this out.
>
> By the way, we're in this position because the company that installed the
> system will not take care of us.  They take 2-3 weeks to get out after
> they're called, then they bill us extraordinary amounts, often without
> even fixing the problem.  I'm a contracted computer guy, so I'm trying to
> take over the video.  I'm willing to put in the time; I just need some
> direction.
>
> Thank you,
>
> jm
>
>
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>
> "Michael" <sirflannelS@xxxxxxxxxxxx> wrote in message
> news:ogg7l25a6ci5rrbsce7abruodbk36insj7@xxxxxxxxxx
>> I'm not sure what cameras you're using, but with the PTZ cams I use,
>> the programed tour is stored in the camera, and the head end only sent
>> the signal to start it, or it was programmed to start after a few
>> minutes of inactivity. Is it the same with the cameras you're using?
>> Which brand, model are you using? Perhaps the original camera with the
>> tour was replaced, and a new tour not programmed back in? Did you try
>> putting a known good camera in the #8 position? That would be my
>> guess. Hope it helps
>>
>> On Thu, 09 Nov 2006 23:08:38 GMT, "JM" <jm@xxxxxxxxx> wrote:
>>
>>>A client has a Honeywell video surveillance system with RapidEye Admin
>>>and
>>>View software.  There are 9 cameras, all fully PTZ.  The "preset 1"
>>>(local
>>>tour) instructs the cameras to be in motion at all times, panning R/L,
>>>zooming in, out, then starting over.
>>>
>>>One camera (camera 8) WILL NOT respond to the preset.  We can move the
>>>camera manually via the View software.  All functions appear to be
>>>working.
>>>I took camera 8 to another location where the installed camera was acting
>>>properly, installed it there, and it still would not move.  So the
>>>problem
>>>definately is in the camera.  I checked all the jumpers and dip switches,
>>>and they appear to be set just like those on the working cameras.
>>>
>>>Any suggestions?  Have I left out critical info?  I'll be glad to fill in
>>>the blanks.
>>>
>>>Thank you,
>>>
>>>jm
>>>
>>>
>>>
>>>
>>>
>>>
>>
>
>