Re: another newbie, what to do with this Brinks alarm system?

["Roland Moore" <roland@xxxxxxxxxxxx>]

Okay, I'll put in your alarm if you paint my truck.

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:454dd3d4$0$10301$815e3792@xxxxxxxxxxxxxxxxx
>I just took one over  last weekend, not ADT but another biggie. The
> homeowner had a false alarm on one of his two motions, their CS could tell
> him which one (go figure on a 5 zone system...why you couldn't tell which
> pir it was...dunno). Anyway they suggested he have service go out and take
> a
> look at it. That was October 2...no one ever called him so he called them
> back a week later...after a few apologies they then recommend he CALL ME.
> Huh? Ok, well I used to run service for them 10 years ago, under contract
> with them but not anymore. So I went out and took it over, and he calls
> them
> to make sure his cancellation went through and they wouldn't continue to
> bill him. They acted surprised he was cancelling...this was Oct 22 when we
> took it over...guess when he finally received a call from
> "service"?...yep...the day after he canceled Oct 23....21 days late.
>
> The client is thrilled with us and wants to expand his system from 3 doors
> and 2 pirs...to all openings, more smokes and a couple of gbs...something
> he
> didn't want to do with the other company because he didn't have much faith
> in them.
>
> Oh, yeah...the false alarm on the pir was that his wife left a burning
> candle on the dining room table.
>
> Clients like to talk to the "owner"...or at least a familiar voice when
> they
> call. My clients are surprised that I remember them when they call...I say
> how could I forget you?...you put food on my table!
>
> I also prefer to do biz with small companies...try trading ADT for a house
> paint job or a new transmission :-)
>
>
>
> "alarman" <alarman2000@xxxxxxxxx> wrote in message
> news:J_13h.18$_k4.14@xxxxxxxxxxxxxxx
> | "J. @netscape.net>" <jsloud2001<removeme> wrote in message
> | news:mk2pk2lj7vm5m9h5cdhq5euepstfh3lsm4@xxxxxxxxxx
> | > On Fri, 3 Nov 2006 20:41:35 -0800, "alarman" <alarman2000@xxxxxxxxx>
> | > wrote:
> | >
> | >>
> | >>Where do you get the stones? Your company has totally fucked up this
> | >>industry, and it's perception by public and police. Now you have the
> | >>chutzpah to say:
> | >>
> | >
> | > It's not my company.  I don't own it.  The work that I do doesn't have
> | > anything to do with the low down residential lick and stick 2 doors
> | > and a motion illusion of security that's sold by ADT dealers and their
> | > corporate high volume residential program.  You're right about one
> | > thing, they're in business to make money and nothing else.  ANSC or
> | > RMR as you call it, is king.  Of course, long term profitability does
> | > require some level of competence, and ADT has been making money for a
> | > long time.  Personally,  I'm in business to make enough money to buy
> | > the things I need to support my family and hopefully retire before I
> | > hit 70.  Hopefully ADT/ Tyco does well and my stock earns a decent
> | > return.
> | >
> | > I know a lot of people in this industry working for a whole lot of
> | > different companies.  You can bash ADT all you want, but the vast
> | > majority of local and regional companies do business just like ADT.
> | > They use the same type of equipment.  The monitoring procedures are
> | > the same.  The pricing is very similar.  Contract language is the
> | > same.  The systems perform the same way.  What make's you so
> | > different?
> |
> | Well, I care about the quality of the systems I install. Those systems
> are
> | reliable, and not prone to false alarm. I answer the telephone when
> people
> | call for service, even after hours. I look for ways to keep my costs
> down
> do
> | that I do not have to raise my monitoring prices every year. I don't
> promise
> | people things only to take it away with the small print in a contract. I
> | show up on time. I don't make people wait two weeks for service, and
> then
> | send out some dope who doesn't know what he's doing.
> | Shall I go on??
> | js
> |
> |
>
>