Re: Problems with door alarm system and cell backup package

["Zach" <Zach@xxxxxxxxx>]

"Joe" <user@xxxxxxxxxxx> wrote in message
news:c4Uqg.18066$7K2.7278@xxxxxxxxxxxxxxxxxxxxxxxxx
> Zach wrote:
>> How come the national company was not able to solve this problem so long.
>> I have been having these multiple problems with the door alarm system and
>> cell backup package for the last 4 weeks. They never got the system to
>> work properly without any problems.
>>
>>
>>
>>
>>
>> "Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
>> news:ecTqg.166417$F_3.37701@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>>>The cell phone might well need the better antenna to get good reception,
>>>or the cell radio itself may need to be placed somewhere else in the
>>>house where it will get a better signal.  I would bet that the alarms on
>>>zone 3 are trouble signals from the cell phone that are being mishandled
>>>by the provider or the central station.  The national company should be
>>>able to resolve the issue.  You might get the antenna free if you
>>>maintain the position that making it work is their problem.  If they
>>>can't, you'll find someone who can.  It only costs them about $15 and
>>>they should be willing to absorb that to keep you happy.
>>>
>>>Good Luck!
>>>Allan
>>>
>>>
>>>"Zach" <Zach@xxxxxxxxx> wrote in message
>>>news:e8gtbq$3dg$1@xxxxxxxxxxxxxxxx
>>>
>>>>I have had multiple problems with door alarm security plus the cell
>>>>backup package set up by a national company for the last one month.
>>>>
>>>>Initially zone 3 was giving them false alarm even though the alarm
>>>>system was not activated. They came and changed the cell back up panel,
>>>>the problem remained and then they reprogrammed the cell backup, problem
>>>>remained and then they replaced the door alarm system panel. Now they
>>>>are getting communication problem signal between the tower and the radio
>>>>on premise.
>>>>
>>>>The dealers told me they have to install an antenna and if it doesnt
>>>>work, they will remove the whole system and refund me the money.
>>>>
>>>>Anybody know what the freaking problem is and do I have to have an
>>>>antenna installed to get the cell backup working ?
>>>>
>>>>Can a local alarm installer do a better job than this national company
>>>>and if so whats the best way to find a local installer who can install
>>>>the system including the cell backup package without signing a long term
>>>>contract for 2 years.
>>>>
>>>>If a national company failed to get the alarm system working in my
>>>>apartment complex, would a local dealer be able to get the cell backup
>>>>working without any problems ?
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
> which company are you dealing with and what city are you in?  does your
> cell phone work at the place of the alarm?




ADT dealer and my cell phone works fine.