Re: Problems with door alarm system and cell backup package

["Allan Waghalter" <awaghalter@xxxxxxxxxxx>]

The cell phone might well need the better antenna to get good reception, or
the cell radio itself may need to be placed somewhere else in the house
where it will get a better signal.  I would bet that the alarms on zone 3
are trouble signals from the cell phone that are being mishandled by the
provider or the central station.  The national company should be able to
resolve the issue.  You might get the antenna free if you maintain the
position that making it work is their problem.  If they can't, you'll find
someone who can.  It only costs them about $15 and they should be willing to
absorb that to keep you happy.

Good Luck!
Allan


"Zach" <Zach@xxxxxxxxx> wrote in message news:e8gtbq$3dg$1@xxxxxxxxxxxxxxxx
>I have had multiple problems with door alarm security plus the cell backup
>package set up by a national company for the last one month.
>
> Initially zone 3 was giving them false alarm even though the alarm system
> was not activated. They came and changed the cell back up panel, the
> problem remained and then they reprogrammed the cell backup, problem
> remained and then they replaced the door alarm system panel. Now they are
> getting communication problem signal between the tower and the radio on
> premise.
>
> The dealers told me they have to install an antenna and if it doesnt work,
> they will remove the whole system and refund me the money.
>
> Anybody know what the freaking problem is and do I have to have an antenna
> installed to get the cell backup working ?
>
> Can a local alarm installer do a better job than this national company and
> if so whats the best way to find a local installer who can install the
> system including the cell backup package without signing a long term
> contract for 2 years.
>
> If a national company failed to get the alarm system working in my
> apartment complex, would a local dealer be able to get the cell backup
> working without any problems ?
>
>
>