Re: Problems with door alarm system and cell backup package

["McGinn" <McGinn@xxxxxxxxx>]

Does the antenna have to be placed outside the apartment ? If so, doesnt the
cell backup package become useless since anybody can steal or make the
antenna outside inoperable ?





"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:ecTqg.166417$F_3.37701@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> The cell phone might well need the better antenna to get good reception,
> or the cell radio itself may need to be placed somewhere else in the house
> where it will get a better signal.  I would bet that the alarms on zone 3
> are trouble signals from the cell phone that are being mishandled by the
> provider or the central station.  The national company should be able to
> resolve the issue.  You might get the antenna free if you maintain the
> position that making it work is their problem.  If they can't, you'll find
> someone who can.  It only costs them about $15 and they should be willing
> to absorb that to keep you happy.
>
> Good Luck!
> Allan
>
>
> "Zach" <Zach@xxxxxxxxx> wrote in message
> news:e8gtbq$3dg$1@xxxxxxxxxxxxxxxx
>>I have had multiple problems with door alarm security plus the cell backup
>>package set up by a national company for the last one month.
>>
>> Initially zone 3 was giving them false alarm even though the alarm system
>> was not activated. They came and changed the cell back up panel, the
>> problem remained and then they reprogrammed the cell backup, problem
>> remained and then they replaced the door alarm system panel. Now they are
>> getting communication problem signal between the tower and the radio on
>> premise.
>>
>> The dealers told me they have to install an antenna and if it doesnt
>> work, they will remove the whole system and refund me the money.
>>
>> Anybody know what the freaking problem is and do I have to have an
>> antenna installed to get the cell backup working ?
>>
>> Can a local alarm installer do a better job than this national company
>> and if so whats the best way to find a local installer who can install
>> the system including the cell backup package without signing a long term
>> contract for 2 years.
>>
>> If a national company failed to get the alarm system working in my
>> apartment complex, would a local dealer be able to get the cell backup
>> working without any problems ?
>>
>>
>>
>
>