Re: Problems with door alarm system and cell backup package

[Joe <user@xxxxxxxxxxx>]

Zach wrote:
> How come the national company was not able to solve this problem so long. I
> have been having these multiple problems with the door alarm system and cell
> backup package for the last 4 weeks. They never got the system to work
> properly without any problems.
>
>
>
>
>
> "Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
> news:ecTqg.166417$F_3.37701@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
>>The cell phone might well need the better antenna to get good reception,
>>or the cell radio itself may need to be placed somewhere else in the house
>>where it will get a better signal.  I would bet that the alarms on zone 3
>>are trouble signals from the cell phone that are being mishandled by the
>>provider or the central station.  The national company should be able to
>>resolve the issue.  You might get the antenna free if you maintain the
>>position that making it work is their problem.  If they can't, you'll find
>>someone who can.  It only costs them about $15 and they should be willing
>>to absorb that to keep you happy.
>>
>>Good Luck!
>>Allan
>>
>>
>>"Zach" <Zach@xxxxxxxxx> wrote in message
>>news:e8gtbq$3dg$1@xxxxxxxxxxxxxxxx
>>
>>>I have had multiple problems with door alarm security plus the cell backup
>>>package set up by a national company for the last one month.
>>>
>>>Initially zone 3 was giving them false alarm even though the alarm system
>>>was not activated. They came and changed the cell back up panel, the
>>>problem remained and then they reprogrammed the cell backup, problem
>>>remained and then they replaced the door alarm system panel. Now they are
>>>getting communication problem signal between the tower and the radio on
>>>premise.
>>>
>>>The dealers told me they have to install an antenna and if it doesnt
>>>work, they will remove the whole system and refund me the money.
>>>
>>>Anybody know what the freaking problem is and do I have to have an
>>>antenna installed to get the cell backup working ?
>>>
>>>Can a local alarm installer do a better job than this national company
>>>and if so whats the best way to find a local installer who can install
>>>the system including the cell backup package without signing a long term
>>>contract for 2 years.
>>>
>>>If a national company failed to get the alarm system working in my
>>>apartment complex, would a local dealer be able to get the cell backup
>>>working without any problems ?
>>>
>>>
>>>
>>
>>
>
>
which company are you dealing with and what city are you in?  does your
cell phone work at the place of the alarm?