Re: avoiding being "locked out"

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Makes sense. Thanks. Come to think of it, a couple of my customers have been
dispatched upon because of misprogrammed panels by other companies.

I was thinking more about sabotage, but a homeowner, or as it turns out in
my case, a careless installer, can definately do some damage

RHC


"Mark Leuck" <m..leuck@xxxxxxxxxxx> wrote in message
news:wt6dnUP0Cv0EhoTeRVn-qg@xxxxxxxxxxxxxx
>
> "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> news:6JydnSlT2OlfaYXeRVn-uQ@xxxxxxxxxxxxx
>
>>
>> One thing I have wondered is why everyone makes such a fuss about keeping
>> the receiver number, account number, and other information so secret. I
> ask
>> this question quite honestly, since to my knowledge, my CS doesn't make
>> an
>> issue about such things. Perhaps you could tell me why knowing the
> receiver
>> number that someone uses is so dangerous. I do service for other
>> alarmco's
>> who are friends, when they are on vacation, and they always leave me with
>> the relevant calling information, plus receiver numbers for the blocks of
>> panels, in case I have to replace one of their panels in their absence.
> And
>> they know all my information in return.
>>
>> Thanks
>>
>> RHC
>
> Slight difference between you doing service for someone else and a
> homeowner
> plugging away at the keypad not fully knowing what the account number,
> format and receiver number really does. Also say a tech has a chip on his
> shoulder because he's taking over a system from a company he used to work
> for.
>
> I've seen the results of both over the years, also with many companies
> only
> certain panels can go to certain phone numbers, for example with
> Westingouse
> we had all WS5010's on 2 phone numbers, these panels used 10-digit account
> numbers using SIA format, putting a standard PC5010 on that line sending
> 4-digit SIA gums up the works and MIGHT get someone else dispatched on.
> Same
> with Honeywell's current V15P/20P using 10-digit Contact ID which the
> company I work for currently uses..
>
>