Re: Keri Doors 4.3

["James" <trishnjames@xxxxxxxxxxx>]

The setup with the readers sounds like it is intended for 1 door that has a
reader to get in on one side and to get back out on the other side.  If you
have 2 seperate doors you shouldnt have an out reader configured.  Before
you can run a report you need to do a "Collect" from the system monitor
screen.  Then when you run a report it will show all the new events.

James

"Rafi Hecht" <rhecht@xxxxxxxxx> wrote in message
news:1125495304.522772.189250@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> We are running Keri Doors 4.3 and are having trouble with the
> Attendance Detail reporting.  Our configuration utilizes a controller
> for two access readers on two different doors.  One of the readers are
> coded Reader Type - In, and the other is coded as Reader Type -
> Out.  The report picks up reads from one of the doors on occasion;
> however, in most cases the program doesn't record any access at all on
> either of the doors--both in or out.
>
>
> Can the problem be the result of an incorrect setting in the software,
> or is it in the hardware? Could it be a faulty board?  Or perhaps it
> might be the result of a faulty Controller?
>
> Any other ideas and/or solutions would be extremely helpful.
>
> Sincerely,
>
> Rafi Hecht
> Dynamic Diamond
>