Re: Problem with ADT Security Company

["alarman" <alarman2000@xxxxxxxxx>]

<cindychoy99@xxxxxxxxxxx> wrote in message
news:1129678881.491964.236340@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I first installed my ADT Secruity in 1998, and I signed a two years
> contract for it. It was working fine these years, until I have a
> contractor replaced the windows of my house. The contractor who worked
> on my windows cut the wires off the security system, and I tried to
> call the ADT Technician to come over to reconnect the sensors back to
> my new windows. The technician come over for an esitimate, he told me
> that there would be a 3 hours work, and the first half hour would be
> $120.00, and thereafter, $30.00 for each 15 minutes. Thus, I have to
> pay $25.00 trip charge and those sensors have to be purchased again
> from them, and each of the sensors will be charged for $15.00.
>
> My godness, they have a deal for the new customer, $99.00 for
> installation with 2 years contract. For our old good customer, they
> won't give us any advantage on it, but try to earn some money from us.
> I think that $505.00 is not worth to spend for reconnected the system.
> Therefore, I called the ADT representative for cancel the alarm
> service. Their representative told me that I have signed another 4
> years contract for it. I swear that I didn't sign any contract except
> the first one I signed on 1998. I asked the representative a copy of
> the contract, there is a name written down there but not my signature.
> I called them back and told them that's not my signature, now they said
> that they have to send me another package to deny the contract.
>
> It's really a nightmare for me. Is there anyone who used to be in the
> same situation, and can give me advise on it. Your help with this
> matter is greatly appreciated!

The $99 you paid was a come-on to get you to sign up. HELLO? ADT simply
wants your monthly monitoring revenue, and doesn't wish to be bothered with
working on your system. Certainly not for $99. You can not cancel the
contract just because you think their rates are too high, and it's not ADT's
fault you got new windows and the contractor was careless. Wake up, people.
Jeez.
js