Re: Problem with ADT Security Company

[Doug L <vssdoug@xxxxxxx>]

If the wiring was damaged by the window contract, you should probably
seek reimbursement from him for the cost of repairs.

If you believe your signature has been forged on a contract you should
probably seek legal advice or even turn it over to the DA.


Doug L

cindychoy99@xxxxxxxxxxx wrote:
> I first installed my ADT Secruity in 1998, and I signed a two years
> contract for it. It was working fine these years, until I have a
> contractor replaced the windows of my house. The contractor who worked
> on my windows cut the wires off the security system, and I tried to
> call the ADT Technician to come over to reconnect the sensors back to
> my new windows. The technician come over for an esitimate, he told me
> that there would be a 3 hours work, and the first half hour would be
> $120.00, and thereafter, $30.00 for each 15 minutes. Thus, I have to
> pay $25.00 trip charge and those sensors have to be purchased again
> from them, and each of the sensors will be charged for $15.00.
>
> My godness, they have a deal for the new customer, $99.00 for
> installation with 2 years contract. For our old good customer, they
> won't give us any advantage on it, but try to earn some money from us.
> I think that $505.00 is not worth to spend for reconnected the system.
> Therefore, I called the ADT representative for cancel the alarm
> service. Their representative told me that I have signed another 4
> years contract for it. I swear that I didn't sign any contract except
> the first one I signed on 1998. I asked the representative a copy of
> the contract, there is a name written down there but not my signature.
> I called them back and told them that's not my signature, now they said
> that they have to send me another package to deny the contract.
>
> It's really a nightmare for me. Is there anyone who used to be in the
> same situation, and can give me advise on it. Your help with this
> matter is greatly appreciated!
>
>
> Thank you in adanve for your reply,
>
>
> Cindy Choy
>