ADT Not Doing Their Jobs

["Sonicduck" <jones1019@xxxxxxxxxxxxx>]

 An awful ADT experience
ADT
From: Laura Kane

I signed up for home security monitoring with ADT last September. I had
several
rude and puzzling interactions with the central office but assumed my
system
was working well as it had been tested by an ADT installer. In March
after the alarm
was tripped and I got no response from their operators, I called ADT to
find the
source of the problem. They had somehow forgotten to turn my monitoring
on in their computers!!! Six months of $40/mo bills and no protection!
And I had
left my house for several extended trips.

I expected an error like this to generate some apology from ADT. But I
had a
difficult time getting anyone to address my problem. I had to make many
phone
calls to get the problem corrected, and I had several hours of waiting,
dropped
calls and promises that someone would get back to me (they didn't).
With the
exception of a lovely service man who came out to check my system, I
had very
poor responses to my complaints. I think I am now getting a refund, but
I still
haven't gotten an apology.