Re: Monitronics monitoring assigned to Apex

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

James......ADT did the same thing in this area a couple of years ago.
When the client calls, they try to get them to switch monitoring.
That in itself could violate your contract and cause harm to the
end user. Should be reported to the State agency that governs
alarms, etc.

Norm Mugford


"James" <trishnjames@xxxxxxxxxxx> wrote in message
news:iMGdndpsi94Ksn7fRVn-1w@xxxxxxxxxxxxxx
> One of my customers called me all upset last week.  He said he recieved a
> letter from Apex letting him know his account will no longer be handled by
> Monitronix. He wanted to know when I sold out too them.  The strange thing
> is Monitronix nor Apex put the system in or currently monitor it.  I went
> out to my customers location and verrified it still reports to me. I am
not
> sure what they are up to :(
>
> James
>
> "Mark Leuck" <m..leuck@xxxxxxxxxxx> wrote in message
> news:SOadndSdq_lrvn7fRVn-gA@xxxxxxxxxxxxxx
> >
> > "Bossman" <securitydealer@xxxxxxxxxxx> wrote in message
> > news:1122178298.988360.150890@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > >
> > >
> > > DK1000 wrote:
> > > > Just got a letter that Monitronics will no longer monitor my Apex
> > installed
> > > > security system, it's now assigned to Apex:
> > > >
> > > > "Effective July 23, 2005, Monitronics International, Inc. has
assigned
> > your
> > > > Alarm Monitoring Agreement to the Apex Alarm, LLC. Apex Alarm, LLC
is
> > now
> > > > responsible for providing you with alarm system monitoring and any
> other
> > > > services under the Agreement. Monitronics is no longer party to your
> > Alarm
> > > > Monitoring Agreement. Apex Alarm, LLC, will now be responsible for
> your
> > > > monitoring services, and future payments should be made to them."
> > > >
> > > > Is this good or bad in your opinion? If bad, any way to break my
> > contract?
> > > > Nothing in the letter what to do if I disagree with this change.
> Thanks
> > in
> > > > advance.
> > >
> > > While I don't know your particular situation, I do know that this type
> > > of letter is normally reserved for those cases where a customer
> > > defaults on their payments within the first year of the contract. Were
> > > you late with your payments? The monitoring service will not change
one
> > > bit unless Apex chooses to terminate your contract. Most likely, Apex
> > > uses Monitronics for their contract monitoring. You will simply
receive
> > > your bill from Apex instead of Monitronics, and must deal with Apex
for
> > > warranty work and technical assistance. If you did default on any of
> > > your payments, you probably cost Apex several hundred, if not over a
> > > thousand, dollars in contractual obligations to Monitronics. The
> > > anti-contract commentaries that preceded this reply not withstanding,
> > > if you received a free, or nearly free, alarm system in exchange for a
> > > longer term agreement, then you should live up to that agreement and
> > > make your payments.
> > >
> > > Bossman
> >
> > My guess is for whatever reason Monitronics refused to buy the account
> which
> > could be for any number of reasons besides non-payment, you are quite
> > correct his monitoring won't change but who bills him will
> > >
> >
> >
>
>