Re: lack of support at Home Technology Store

["Frank Olson" <feolson@xxxxxxxxxx>]

<powercat@xxxxxxxxxxx> wrote in message
news:1124935010.702813.211710@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I preferred to own my alarm equipment rather than "rent" from one of
> the big companies, and I had access to a good installer.  So I bought
> equipment from "Home Technology Store" which promised e-mail tech
> support for purchases.  I don't need much support, but I did have one
> question about the sounder wiring.  The monitoring service they are
> reselling it turns out does not cover my area (the reseller took my
> $$$, not the alarm company).

I take it you're referring to "NextAlarm"??


>
> You can probably guess what kind of a response I got to a query.
>
> "If (name of alarm company) does not offer service your area, then you
> will have to contact them for a refund. For your siren trouble, please
> call us for technical support."

Interesting.  I'd contact your credit card company and have *them* resolve
the issue.  Explain that you haven't received what you paid for.


>
> Moral of story:  if you have a good installer you are set, but don't
> expect ANYTHING from someplace like Home Technology Store.

Purchasing any product like this "on line" carries a degree of risk.  There
are some stores with better reputations.  Do your homework first.


>
> P.S. all I wanted to know was on an Ademco Vista 20P panel, if you make
> the sounders supervised by cutting one jumper as shown in the manual,
> where exactly should the resistor be placed.  The manual implies the
> sounders are in series.

No.  The manual "implies" the sounders are in parallel with the end of line
across the terminals of the last sounder.  "End of line" resistors are
usually mounted at the last device in the circuit they're "supervising"...


>
> Sorry for the rant.


Don't be.  It was actually a "rfreshing" change from the constant complaints
against Bass Burglar Alarms.