Re: lack of support at Home Technology Store

["Jim" <alarminex@xxxxxxx>]

powercat@xxxxxxxxxxx wrote:
> I preferred to own my alarm equipment rather than "rent" from one of
> the big companies, and I had access to a good installer.  So I bought
> equipment from "Home Technology Store" which promised e-mail tech
> support for purchases.  I don't need much support, but I did have one
> question about the sounder wiring.  The monitoring service they are
> reselling it turns out does not cover my area (the reseller took my
> $$$, not the alarm company).
>
<snip>

Just curious but ...... why would you purchase the equipment yourself
and then have an installer put it in for you? You've obviously paid
more for the equipment than the installer would. Sure, he's going to
mark up equipment that he provides, if he gives you a quote for a full
job, including equipment, but he'd be marking up from his price. He'd
likely be giving you at least a one year warrantee on parts and labor
too. He'd also be responsible for seeing to it that your monitoring
service was providing you with the service you're paying for. Since he
would have a number of accounts with his central, he'd obviously have
more influence with them regarding your quality of service. You, as and
end user dealing direct with a central, don't have any leverage
whatsoever.  Also, if anyone called me to bid on this kind of
installation, I'd only discount the price for the equipment based on
what ... I .... paid for it, not you. So .... what I'm saying is ....
it seems as if you've paid more for the equipment, more for the
installation, have unknown quality of monitoring service and the
installer is free and clear, if anything goes wrong with the parts you
purchased or your central doesn't do their job. He may give you a
warrantee on wiring, if something fails. But anything else he's free to
charge you. Also, I'd imagine that since you weren't one of his regular
accounts, using him for monitoring, he's likely to charge you more for
a service call than one of his monitored accounts. I wish I could get 5
jobs a week .... like that.

Or am I missing something?